Head Waiter/Waitress

ph3Job Details /h3 pbJob Number: /b /p pbJob Category: /b Food and Beverage Culinary /p pbLocation: /b Via Privata Fratelli Gabba 7b, Milan, Italy, * /p pbSchedule: /b Full Time /p pbRemote: /b No /p pbPosition Type: /b Non-Management /p pbPay Range: /b *** euro /p h3Position Summary /h3 pServe food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. /p h3Safety and Security /h3 ul liReport work related accidents, or other injuries immediately upon occurrence to manager/supervisor. /li liFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. /li liComplete appropriate safety training and certifications to perform work tasks. /li liIdentify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. /li liFollow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). /li liUse proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. /li liFollow policies and procedures for the safe operation and storage of tools, equipment, and machines. /li /ul h3Policies and Procedures /h3 ul liProtect the privacy and security of guests and coworkers. /li liFollow company and department policies and procedures. /li liMaintain confidentiality of proprietary materials and information. /li liProtect company tools, equipment, machines, or other assets in accordance with company policies and procedures. /li liEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. /li liPerform other reasonable job duties as requested by Supervisors. /li /ul h3Guest Relations /h3 ul liAddress guests' service needs in a professional, positive, and timely manner. /li liThank guests with genuine appreciation and provide a fond farewell. /li liWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. /li liAssist other employees to ensure proper coverage and prompt guest service. /li liActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. /li liAnticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. /li liProvide assistance to individuals with disabilities, including assisting visually, hearing, or physically?impaired individuals within guidelines (e.g.