Customer Service Account Support – Inside Out Italy

Customer Service Account SupportpstrongLocation: Rome, Italy /strong /pAbout Inside Out ItalypstrongInside Out Italy /strong is a fast-growing tourism company specialising in high-quality tours and authentic travel experiences across Italy's most iconic destinations.
/ppOur mission is to transform every visit into a memorable experience by combining strongexceptional service, operational excellence, and authentic human connections /strong.
/ppEvery day, thousands of travellers from all over the world choose Inside Out Italy to discover Rome and Italy.
Behind every successful experience is a highly coordinated team working across Customer Service, Operations, Ticketing, Sales and Tour Delivery.
/ppWe are building a team of talented, motivated professionals who share our commitment to strongquality, accountability and continuous improvement /strong.
/ppbrCandidarsi per questo ruolo è semplice.
Scorra verso il basso e faccia clic su "Candidati" per essere preso/a in considerazione per questa posizione.br/p CUSTOMER SERVICE ACCOUNT SUPPORT – ESSENTIAL REQUIREMENTstrongMANDATORY TOURISM CUSTOMER SERVICE EXPERIENCE /strongpstrongA minimum of 1 year of proven professional experience in Customer Service within the tourism industry is an ESSENTIAL and NON-NEGOTIABLE requirement for this position.
/strong /ppPrevious experience within a strongTour Operator is strongly preferred /strong.
/ppThe successful candidate must already have a solid understanding of the tourism industry and experience dealing with strongcustomers, bookings, travel-related requests, operational issues and business partners /strong.
/ppThis is strongnot an entry-level Customer Service position /strong.
We are specifically looking for a professional who can bring existing experience and knowledge of the tourism sector into the role from day one.
/ppstrongApplications from candidates without at least 1 year of relevant Customer Service experience within the tourism industry will not be considered.
/strong /ppbr/pThe RolepAs a strongCustomer Service Account Support /strong, you will play a key role in ensuring the smooth management of customer and business partner requests throughout the entire guest journey — from the initial booking to the completion of the experience.
/ppYou will work closely with strongCustomer Service, Operations, Ticketing, Sales and Tour Delivery /strong, acting as an important point of contact between our customers, international partners and internal teams.
/ppThis is a role for someone who is strongorganised, proactive, solution-oriented and highly attentive to detail /strong, with the ability to remain professional and effective in a fast-paced environment with high operational volumes.
/ppThe ideal candidate understands that Customer Service is not simply about answering requests — it is about strongtaking ownership, solving problems and creating confidence at every stage of the customer journey.
/strong /ppbr/pKey ResponsibilitiesCustomer Service Guest SupportulliManage customer and partner enquiries via strongemail, phone and chat /strong.
/liliProvide accurate, timely and professional information regarding bookings, itineraries, meeting points, tickets, amendments and cancellations.
/liliTake ownership of customer requests from initial contact through to resolution.
/liliEnsure every interaction reflects Inside Out Italy's service standards and customer-first approach.
/li /ulBooking Reservation ManagementulliSupport the management and modification of customer bookings and reservations.
/liliVerify availability, tickets, booking details and required documentation.
/liliCoordinate with the Ticketing team to ensure bookings are accurately processed and delivered.
/liliIdentify potential booking issues proactively and take appropriate action before they impact the customer experience.
/li /ulB2B Account SupportulliProvide operational support to strongOTAs, travel agencies, Tour Operators and other business partners /strong.
/liliManage partner requests, amendments and operational issues in a timely and professional manner.
/liliMaintain proactive communication with key partners and contribute to maintaining strong, long-term business relationships.
/liliEscalate complex or sensitive matters to the relevant management teams when required.
/li /ulOperational SupportulliWork closely with the Operations team to identify and resolve real-time operational issues.
/liliSupport guides and operational staff in managing unexpected situations and tour-related challenges.
/liliCoordinate information between departments to ensure a smooth and efficient operational flow.
/liliAct quickly and effectively when urgent customer or operational matters arise.
/li /ulCustomer Experience QualityulliMonitor customer feedback, complaints and online reviews.
/liliIdentify recurring issues, operational gaps and o