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Company OverviewWe are part of the Cannavacciuolo Group, a leading hospitality brand with 250 employees, 8 Michelin stars and 25 years of experience.
Our portfolio spans luxury Relais and hotels across Piemonte, Toscana and Campania, including the newly opened luxury retreat at the foot of Monte Rosa.
PositionResponsibilitiesLead the front?office team of 4, ensuring smooth daily operations.
Plan and schedule staff shifts, coordinating with reception, concierge, housekeeping and other departments.
Oversee check?in and check?out procedures, guaranteeing efficiency and quality service.
Manage reservations and collaborate with other departments to balance availability and rates.
Handle guest relationships, resolve complaints promptly and maintain high customer satisfaction.
Monitor key performance indicators such as occupancy rate and customer satisfaction scores.
Supervise administrative tasks, reporting and payment flow management.
Drive continuous improvement initiatives to enhance the customer experience and loyalty.
RequirementsPrevious experience as Front Office Manager, Guest Experience Manager or similar in a 4?star or 5?star hotel with at least 50 rooms.
Proven experience in leisure or luxury accommodations.
Excellent knowledge of front?office operations and industry standards.
Strong leadership, organization and team?management skills.
Customer?focused, problem?solving mentality and fluent English proficiency.
Competence with PMS and booking systems.
Operational approach and goal?oriented mindset.
BenefitsCompetitive
salary:
RAL €38,000 – €43,000 (CCNL Turismo, Livello 2).
Free single room accommodation within the property.5?day weekly shift schedule with one rotating day off.
DIGITAL onboarding and ongoing support.
Welcome kit and 10 coaching sessions via Serenis (digital psychotherapy platform).
Discounts on Group's online shop and partner facilities.
Career progression opportunities within the Group.
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