Logistics Business Support Internship

If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over
150 countries
access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over
190,000 dedicated employees
around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible
Your role
We are looking for a Logistics Business Support Specialist who will be responsible for second level logistics customer service activities by providing frequent, cross-functional communication to multiple stakeholders, including any updates and changes crucial for Essilor Luxottica internal business, mainly by supplying accurate and timely information regarding shipment status and any other logistics-related queries. This role will create and develop positive relationships with local and corporate stakeholders through regular meetings to discuss performance, ideas to improve and proactive planning with the target of improving customer experience.
Main responsibilities:
Order processing/follow-up
Collaborate closely with the logistics and warehouse teams to monitor the order fulfillment processes.
Manage daily and weekly monitoring of WIP workload and shipped orders to review accuracy to defined targets/related KPI.
Proactive Issue Resolution
Anticipate potential challenges in order fulfillment and address them proactively to prevent disruptions.
Update website information with customer promise times agreed at corporate level, to ensure the most accurate and up to date information is provided to our customers, taking into consideration bank holidays and other events in a very detailed and timely manner.
Provide and support initiatives to improve logistics targets.
Data Management and Analysis
Support corporate team by analyzing and collecting data to justify and share related logistics kpis.
Communication Excellence
Proactively liaise with Customer Service first level department and planning team concerning issues / delays which may impact our customers.
Communicate updates, delays, and relevant information to all stakeholders in a clear and concise manner.
Escalate to your manager if there are any performance concerns specific to warehouse processing times or couriers.
Hold regular review meetings with corporate stakeholders to align on logistics issues and/or opportunities.
Qualification and requirements:
Languages: English
Educational Background in
Economics/ Foreign languages
Technical skills, in particular experience with
Microsoft Office software packages
High quality written and verbal communication skills
Driven decision-making and critical thinking skills
Recruiting process
Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.
Salary Package
900 Eur Gross per month
Free Gym and Canteen
Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.