Pre-Sales Industry Segment Expert

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters and the main technical center are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.
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Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment and a technological process partner for the electronics and semiconductor industries.
The Role
The Pre?Sales Industry Expert - Life Sciences helps customers understand how Critical Manufacturing MES supports the complexity of regulated and high?mix manufacturing environments. You will analyze customer processes, identify constraints, and translate them into clear solution concepts and demo storylines that show how our product delivers measurable value.
You will play a visible role in shaping opportunity strategy, defining scope, and strengthening customer confidence across the sales cycle. Your work supports better qualifications, well?framed estimates, and smooth handovers to delivery. Insights gathered during engagements will also contribute to product evolution, industry messaging, and the maturity of the Pre?Sales practice, making this a key position in our growth within these markets.
What You Will Do
Conduct business process assessments with prospective Life Sciences with main focus for the Pharma segment and customers to understand their operational challenges and improvement opportunities
Propose high?level solution approaches based on Critical Manufacturing MES, ensuring alignment with customer requirements and regulatory expectations
Prepare and deliver tailored product demonstrations, presentations, and value?driven narratives adapted to different stakeholder audiences
Create segment?specific configurations (MBR, EBR and W&D) to illustrate process fit, equipment integration, and regulatory workflows
Support opportunity qualification through estimations, high?level implementation plans, and risk?aware scoping of proposed solutions
Respond to technical questionnaires (RFPs) with clear, accurate, and audit?ready input aligned with product capabilities
Perform Rapid Value Assessments, ROI and TCO analyses to quantify business benefits and support customer decision making
Analyze Statements of Work (SOWs), identify risks and assumptions, and contribute to their development during pre?sales cycles
Collaborate with Product, Sales, and Delivery teams to refine demo assets, industry messaging, and segment?specific best practices
What Success Looks Like
Within your first year, you will have:
Completed onboarding and gained a solid understanding of Critical Manufacturing MES, industry?specific workflows, and our pre?sales toolkit
Led several customer process assessments and contributed to opportunity strategies with clear, value?driven solution proposals
Delivered tailored product demonstrations for Life Sciences (Pharma) prospects with confidence and positive customer feedback
Contributed to estimations, high?level implementation plans, and SOW inputs that resulted in well?scoped, low?risk project proposals
Supported multiple RFIs/RFPs with accurate, audit?ready technical responses aligned with product capabilities and internal standards
Performed or contributed to Rapid Value Assessments/ROI studies that strengthened opportunity positioning
Become a reliable partner to Sales, Product, and Delivery teams, collaborating smoothly on demo preparation, solution design, and opportunity qualification
Demonstrated ownership of at least one segment?specific demo asset or best?practice configuration within the Pre?Sales team
Contributed to high?quality handovers of won opportunities, helping ensure smooth transitions into project delivery
Built a reputation as a trusted advisor for both internal teams and prospects, bringing credibility, structure, and industry insight to each engagement
Why Join Us
Being part of a company shaping the future of manufacturing software
Joining a collaborative, supportive organization that values expertise, ownership, and continuous learning
Growing your technical and industry depth through real customer engagements and access to internal experts
Contributing ideas that directly influence our product, demos, and go?to?market approach
Enjoying an open, innovative culture with flexibility, autonomy, and room to develop your career
Requirements
What You Will Bring
Solid knowledge of Manufacturing Execution Systems (MES) and their role in modern production environments