Customer Support | Internship Milan
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Customer Support | Internship Milan
Department:
Customer Support
Employment Type:
Full Time
Location:
EMEA-Italy
Compensation:
€700 / month
Description
We are looking for a motivated and empathetic
Customer Support Intern
to join our team.
This internship is a great opportunity to gain hands?on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.
Role expectations
Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
Assist in troubleshooting product or service issues and elevate complex cases to senior team members
Document customer interactions and feedback using our CRM system
Help maintain and update the knowledge base and FAQs
Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
Participate in team meetings and training sessions to improve support skills
What we're looking for
Currently pursuing a degree in Business, Communication, Marketing, or a related field
Excellent verbal and written communication skills in English
Strong problem-solving abilities and attention to detail
Empathy, patience, and a customer-first mindset
Familiarity with customer support tools (e.g., Sales force) is a plus
Ability to work independently and as part of a team
What We Offer:
A supportive and collaborative work environment
Real-world experience in customer service and operations
Mentorship and training from experienced professionals
Meal vouchers - 10€ per worked day
Monthly gross allowance of 700 euros
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