Ai-Powered Channel Analyst For Multi-Brand Digital Care

2 giorni fa

San Miniato, Toscana, Italia Internet / Comunicazione Online / E-Commerce Tempo pieno

team.blue is seeking a Business/Technical Analyst, Digital Channels to define requirements and customer journeys for AI-powered email and chat across brands. You will translate customer and business needs into clear channel requirements, conversation flows and processes that ensure digital interactions are accurate, efficient and on-brand.
You will collaborate with brands and stakeholders to understand local requirements while identifying opportunities to standardise and scale solutions across