People & Retail Excellence Lead - Luxury Fashion

People & Retail Excellence Lead
- Luxury Fashion

Location:
Stabio, Switzerland Scope: Swiss boutiques
- Crans-Montana, Zermatt & Lucerne Industry: Luxury Fashion Retail Company Overview VIETTI is a renowned multi-brand luxury fashion retailer, known for its carefully curated selection of iconic and contemporary brands, including Dior, Celine, Loewe, Prada, Miu Miu, Fendi, Bottega Veneta, Gucci, Saint Laurent and many more.
Founded in ***
* in Arona, Italy, VIETTI has built a strong heritage in luxury retail and today operates seven boutiques across Italy and Switzerland, including prestigious destinations such as Crans-Montana, Zermatt and Lucerne. Combining more than 70 years of retail expertise with a forward-looking mindset, VIETTI is committed to delivering an exceptional customer experience while continuously evolving its organization, processes and digital capabilities.
The company's approach blends heritage, innovation, people development and operational excellence, with a strong focus on sustainable growth and the continuous improvement of both the customer and employee experience.
The Role:
We are looking for a People & Retail Excellence Lead to become a key point of reference for our Swiss retail network. This is a highly cross-functional role combining People, Retail Performance and Operational Excellence. The successful candidate will work closely with our boutiques in Crans-Montana, Zermatt and Lucerne, supporting Store Managers and teams in their day-to-day activities while continuously improving people management, store performance and operational processes.
We are looking for someone who is comfortable operating across very different areas: from headhunting, recruiting, onboarding and training, to conducting one-to-one conversations with team members, analyzing sales KPIs, solving operational issues, improving logistics processes and coordinating with Head Office to quickly resolve boutique needs. The objective is simple: help our people perform at their best and make our boutiques work better every day.

Key Responsibilities

People & HR Support recruitment and selection for the Swiss boutiques. Coordinate onboarding and integration of new team members. Conduct regular one-to-one meetings with a diplomatic, fair and impartial approach. Identify development needs and support the professional growth of boutique teams. Help create a positive, accountable and performance-oriented working environment. Support the management of people-related issues in coordination with senior management and external HR/payroll partners when required.
Retail Performance Monitor boutique sales performance on a daily basis. Analyze key retail KPIs and identify trends, gaps and opportunities. Work closely with Store Managers to understand the reasons behind performance variations. Support the definition and implementation of concrete actions to improve individual and store performance. Monitor progress and follow up on agreed actions. Retail Operations Develop a deep understanding of the operational flows of each boutique.
Ensure key procedures and activities are correctly and consistently executed. Identify inefficiencies, bottlenecks and opportunities to simplify store operations. Review and optimize workflows between boutiques and Head Office. Develop reporting and monitoring tools to increase visibility on store activities and performance. Be the first point of reference for boutiques when they need support. Logistics & Product Support Monitor and help optimize product and logistics flows between Head Office and boutiques.
Identify recurring problems and work with the relevant departments to implement long-term solutions. Facilitate communication between boutiques, logistics, buying, administration and other Head Office functions.
Who We Are
Looking For: You combine strong interpersonal skills with a genuine interest in numbers, processes and business performance. You are diplomatic and able to listen, but you are also comfortable challenging existing ways of working when you see an opportunity for improvement. You enjoy being close to the stores and understanding what is really happening on the floor. Ideally, you have: Degree in Business Administration, Economics, Management, Human Resources, Organizational Psychology, Retail Management or a related field.
Previous experience in fashion, luxury, premium retail, hospitality or another customer-focused environment. Experience in at least two of the following areas: HR, retail operations, store performance, process improvement, training or business analysis. Strong understanding of retail KPIs and commercial performance. Excellent organizational and problem-solving skills. Strong communication and interpersonal skills. Ability to remain impartial and diplomatic when managing sensitive situations. Analytical mindset and strong attention to detail.
Proactive, hands-on and solution-oriented attitude. Confidenc