Customer Service Operator

ppAs a Customer Service Operator (1-Year Fixed-Term Contract), you will be the primary point of contact for our customers, ensuring a seamless end-to-end order management experience.
Reporting to the Customer Services Coordinator, you will play a key role in building strong customer relationships, managing orders from receipt to delivery, and collaborating across multiple functions to deliver an outstanding customer experience.
/ppThis position is offered on a 12-month fixed-term contract.
The role is based at our production site in Casella (GE), Italy.
/ph3WHO ARE WE /h3pAt Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management.
Our pipe and fitting systems work seamlessly behind the scenes — delivering peace of mind to customers and end users across the globe.
With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors.
But what truly drives us is our people.
Our 15,000 employees bring the expertise, passion, and dedication that power everything we do.
Together, we make life flow — and we're looking for talented individuals to join us on that journey.
/ph3WHAT WE'RE WORKING TOWARDS /h3pWe're offering a unique opportunity to join a global Belgian company with an international and collaborative culture.
Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities.
Through our Horizon ** strategy, we're evolving into a more disciplined, high-performing global Group, and we're looking for talented people who want to contribute to this long-term strategic journey.
/ph3ABOUT THE ROLE /h3pIn this role, you will be responsible for managing customer interactions and coordinating the order fulfillment process for the domestic market.
Working closely with Supply Chain, Logistics, Warehouse, Sales, and Finance teams, you will ensure customers receive accurate information, timely deliveries, and high-quality service while contributing to process improvements and operational excellence.
/ph3WHAT YOU WILL DO /h3ulliAct as the first point of contact for customers, managing inquiries related to orders, deliveries, product availability, inventory, and backorders.
/liliManage customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
/liliCoordinate closely with Planning, Transport, Warehouse, and Sales teams to ensure an excellent customer experience.
/liliMaintain accurate customer and order data within ERP systems.
/liliMonitor order status and proactively communicate updates to customers and stakeholders.
/liliHandle customer complaints, returns, and issue resolution in compliance with company procedures.
/liliPrepare and analyze reports to support service performance monitoring and KPI tracking.
/liliIdentify trends, risks, and opportunities for process improvement.
/liliCollaborate with cross-functional teams including Supply Chain, Sales, Finance, Transport Management, and Warehouse Operations.
/liliContribute to continuous improvement initiatives aimed at enhancing service quality and operational efficiency.
/li /ulh3ABOUT YOU /h3ulliPrevious experience in Customer Service, Order Management, Supply Chain, or a similar customer-facing role.
/liliStrong customer-centric mindset with a professional and solution-oriented approach.
/liliExperience working with ERP systems, preferably SAP SD, Microsoft Dynamics AX, or similar platforms.
/liliExcellent organizational skills and attention to detail.
/liliAbility to manage multiple priorities in a fast-paced environment.
/liliStrong communication and stakeholder management skills.
/liliAnalytical mindset with the ability to interpret data and generate reports.
/liliProactive attitude and continuous improvement mindset.
/liliAbility to work both independently and collaboratively within cross-functional teams.
/liliFluent Italian and good English language skills.
/liliKnowledge of an additional European language is considered a plus.
/li /ulh3WHAT WE OFFER /h3pWe offer a gross annual salary range of €** – €****, level range E-C according to "Gomma Plastica Industria" Italian CLA, as well as a comprehensive benefits package including: /pulliAnnual Bonus Plan /liliHybrid working flexibility according to company needs /liliOpportunity to join a leading international industrial group /liliExposure to a dynamic and collaborative Supply Chain environment /liliProfessional development and continuous learning opportunities /liliCollaboration with cross-functional teams across the organization /liliInclusive and supportive working environment /liliOpportunity to contribute directly to customer satisfaction and operational excellence /liliCompetitive compensation and benefits package /li /ulpThe