Voip Systems Administrator

BB&E is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors.
Position Summary
BB&E is seeking an experienced Vo IP Systems Administrator / Cisco Unified Communications Engineer to support the operation, maintenance, troubleshooting, and expansion of enterprise Voice over Internet Protocol (Vo IP) systems for the U. S. Navy in Naples, Italy. This position will provide advanced Tier II and Tier III technical support for Cisco Unified Communications infrastructure across multiple geographically dispersed Department of Defense (Do D) installations throughout Europe.
The successful candidate will possess extensive hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), SIP trunking, enterprise network administration, and cybersecurity compliance.
The position will play a critical role in supporting the transition from legacy SL-100 telephone systems to a centralized, secure, and highly available enterprise Vo IP environment. Job Duties & Responsibilities Provide advanced Tier II and Tier III administration, troubleshooting, and operational support for enterprise Cisco Vo IP infrastructure Administer Cisco Unified Communications Manager (CUCM) clusters, including publisher and subscriber servers, Cisco Unified Border Element (CUBE), SIP trunks, voice gateways, and dial plans Support the migration of legacy SL-100 telephone services to enterprise Vo IP systems Perform advanced Vo IP troubleshooting, including call routing, call quality, latency, jitter, packet loss, and connectivity issues Administer and maintain Linux and Windows server environments supporting enterprise Vo IP applications and associated services Perform security monitoring, endpoint protection, vulnerability remediation, and patch management using Trellix, WSUS, and related tools Monitor enterprise voice infrastructure using Net Scout n Genius Pulse or equivalent network performance monitoring tools Support enterprise routing and network integration, including OSPF, BGP, VLANs, ACLs, and quality-of-service configurations Ensure compliance with applicable Do D cybersecurity requirements, including DISA STIGs, RMF, and established security policies Support centralized Vo IP operations and remote troubleshooting across multiple Navy installations throughout Europe Maintain technical documentation, system configurations, performance reports, and change-management records Requirements Demonstrated experience providing advanced Tier II and/or Tier III support for enterprise Vo IP or Cisco Unified Communications environments Extensive hands-on experience administering and troubleshooting Cisco Unified Communications Manager (CUCM) Experience with Cisco CUBE, SIP trunking, voice gateways, dial-plan configuration, and enterprise call routing Experience administering Linux and Windows server environments Working knowledge of enterprise routing protocols, VLANs, ACLs, and network infrastructure integration Experience performing network troubleshooting, packet analysis, and Vo IP performance monitoring Experience supporting cybersecurity compliance, vulnerability remediation, and patch management in a Do D or comparable enterprise environment Ability to independently diagnose and resolve complex Vo IP system and network issues Ability to obtain and maintain required government security clearance and access credentials Preferred Qualifications Active Do D Secret security clearance Comp TIA Security+ and Cisco CCNA or higher certification Experience with Trellix, WSUS, and Net Scout n Genius Pulse Experience supporting Do D networks under RMF and DISA STIG requirements Previous experience supporting Navy, Do D, or OCONUS telecommunications environments Experience supporting geographically distributed enterprise Vo IP systems Physical Requirements And Work Environment The physical demands and work environment may vary based on the position, assigned duties, and work location. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
Remain in a stationary position for extended periods Use computers, telephones, and other office equipment Move throughout offices, facilities, and project sites Reach, grasp, handle equipment, and operate controls Communicate effectively and review documents, equipment, and site conditions Lift and carry materials or equipment weighing up to 50 pounds when required by the assignment Stand or walk for extended periods and occasionally climb, kneel, or crouch Navigate uneven or rough terrain when required Work indoors and outdoors in varying weather conditions Occasionally enter confined spaces o