Customer Service Specialist
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Job Description The Customer Service Specialist is responsible for managing customers across assigned segments (No Alcoholic Beverages, Ready To Drink and Spirits), supporting sales representatives, and serving designated geographic areas within O-I Italy.
In this role, you will ensure customer needs are addressed promptly by handling requests, orders, inquiries, and concerns in a timely, accurate, and professional manner.
You will deliver high standards of customer service while building strong customer relationships and supporting business objectives through effective order management, communication, and problem-solving.
Key Responsibilities Accurately enter customer sales orders, quotes and returns Address basic technical support questions Receive inbound calls and respond to calls as appropriate Promptly resolve customer service issues to the customer's satisfaction per company procedures and standards Create and maintain customer accounts in database Perform administrative duties, reports and special projects associated with Customer Support Process transactions such as new orders, returns