Application Support Specialist

We're looking for an Application Support Specialist to help ensure the smooth, timely deployment and support of the TrakCare product.
You'll provide hands?on application expertise across support, requirements analysis, documentation, and change?request testing, acting as a key product reference for our partners.
Per una comprensione completa di questa opportunità e dei requisiti per essere un candidato di successo, continui a leggere.
InterSystems Italia seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology.
You will have the opportunity to work with some of Italy's leading organizations in healthcare.
ResponsibilitiesProvide immediate response to customer inquiries in accordance with service standardsProvide support to current installed based customersProvide the link between our customers and the InterSystems Global Support organizationLiaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare applicationProvide application support for the TrakCare Hospital Management SystemSupport the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystemsEscalate open (unresolved) problems in accordance with current policies and proceduresConduct individual and group training, product demonstrations and workshops as requiredContinuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to managementBe a Subject Matter Expert (SME) for TrakCareImprove response time to customer inquiries by continuously improving communication, analytical, and learning skillsIf required, work with our partners to identify potential changes within the parameters of the productParticipate in on-site implementations if requiredParticipate in on-site support-related meetings with customers/partners if requiredParticipate in the on call 24-hour roster serviceExperience and QualificationsGeneral aptitude for solving problems and using technology to improve processesUnderstanding and experience in implementation of product solutionsAn ability to handle multiple tasks simultaneously and within tight time constraintsProven ability to work through problems with different customer groups achieving positive outcomesUnderstanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferredUnderstanding of the importance of health informatics standards, reporting requirements and legislative controlsBe able to design and write specification documents related to customer requirementsAbility to work in team (with colleagues/partners eventually located in different towns/countries)o Demonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team's, productivityo Experience using AI-assisted tools (e.
G. copilots, summarisation tools, or chatbots) to investigate, triage, or document complex support cases, with an ability to critically evaluate and verify AI-generated outputso Ability to construct effective prompts for LLM-based tools to (for example) extract structured information from clinical documentation, support logs, or knowledge baseso Familiarity with how AI/ML features are embedded in clinical or administrative software — such as predictive scheduling, coding suggestions, or alert prioritisation — and the ability to support end users in understanding and troubleshooting these featuresEducation and TrainingBS or MS in Computer Science or equivalent (Physics, Mathematics, Sciences)ORUniversity degree in medical informatics, management information systems, system engineering or any related fieldWhat

we offer
Contratto a tempo indeterminato, 1° livello CCNL Commercio, Terziario e Servizi39k–46k base salary + year-end bonusLunch vouchers (€10/day), health insuranceInterSystems Italia is committed to ensuring equal opportunities for all candidates.
We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status.
xrtlpzc We encourage applications from suitably qualified individuals of all backgrounds and are dedicated to creating a fair and non-discriminatory recruitment process.