Business Analyst Business Banking Digital Channels

16 ore fa

Bardi, Emilia Romagna, Italia Ing Banking Tempo pieno

ppIn this role you help shape the SME onboarding and digital banking experience across ING's international teams.
You'll analyze end-to-end SME processes, translate business needs into IT requirements, and collaborate with product, UX, risk, and operations to deliver frictionless activation.
You drive digital onboarding improvements, data-driven decisions, and cross-functional execution to support the new business line's targets.
This is an opportunity to influence digital transformation in SME banking in a fast-paced, international context.
/pulliFlexible Smart Working /liliCompetitive base salary + bonuses /liliHealth insurance /liliPension fund /liliTraining and development opportunities /liliBirthday day off (#doyourbirthday) /liliSpearhead digital banking solution implementation to improve SME client experience /liliLead digital warm onboarding from needs to macro-steps and subprocesses /liliEngage with SME clients to gather insights and drive continuous improvement /liliIdentify and implement process optimizations for operational efficiency /liliElicit requirements and translate IT impacts for development teams /liliAnalyze data to inform strategic decisions within SME banking /liliCollaborate with product Tribe, UX, Risk and Operations to design new functionalities /liliBuild reports for department use and analyze data /liliEnsure cross-functional collaboration across Sales, Legal, Compliance, Privacy, Credit Risk, Finance /liliBachelor in economics or engineering /liliMinimum 2 years as a business analyst in financial services in an international environment /liliExperience with content management systems /liliExperience with digital onboarding processes and capabilities /liliCreative mindset for new content concepts /liliData analysis mindset and fluency /liliStrong knowledge of retail and business banking /liliFluent in Italian and English /liliCollaborative across multifunctional teams /liliAnalytical thinking /liliExperience with IT projects across functions /liliContent management systems /liliData analysis and data fluency /li /ulpBusiness Analyst Business Banking Digital Channels Onboarding pavia, lombardia, it /p /p #J-*-Ljbffr