Factory Technical Representative

WHAT YOU'LL DO
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Seakeeper is the global leader in marine stabilization, on a mission to transform the way people experience life on the water.
As our Factory Technical Representative, you're the person our customers (OEM boat builders and Seakeeper dealers) network calls first - the friendly, unflappable expert who makes installations click, trainings stick, and problems disappear.
You'll be Seakeeper's front line across EMEA, delivering hands-on installation, commissioning, training, and troubleshooting support to our customers.
You'll help us build a best-in-class support network by:
Planning and executing service interventions start to finish - prepping parts and tools, coordinating shipping logistics, and booking your own travel
Completing Seakeeper commissioning reports for every gyro installation
Owning Ride OEM integrations and installations from first blueprint to final sea trial
Training regional partners so today's installation becomes tomorrow's success story
Acting as the go-to technical voice for regional customers, troubleshooting fast and effectively by phone and email
Leading full hands-on installations - mechanical, electrical, and everything in between - for demos and training
Running sea trials and commissioning while documenting system performance
Feeding field insights and customer feedback straight back to engineering to drive continuous improvement
Representing Seakeeper with uncompromising standards for safety, quality, and professionalism - you're the brand out in the field
Keeping your company vehicles road-ready: scheduled maintenance, a monthly mileage log, and a clean, presentable ride
Delivering elevated troubleshooting and dedicated support to Dealers and OEM partners, partnering closely with Product Support and looping in Field Engineering on major component issues
Guiding dealers and OEMs on application and configuration, using Seakeeper technical documentation to advise on electrical and plumbing arrangements
Coordinating dealer and OEM participation in dedicated service coverage at major events
Staying sharp on new and existing product changes with hands-on training at our Tampa, Florida and Lavagna, Italy offices
Supporting the Product Support, OEM, and Aftermarket sales teams by fielding incoming inquiries and following up
Flagging recurring quality issues or process improvements to the Field Engineering team
Documenting the essentials - warranty cases, commissioning cases, installation audits, and sea trials
Occasionally step into the spotlight to deliver technical training to OEM partners and Seakeeper Dealers
WHAT YOU NEED TO SUCCEED
Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment?
Then Seakeeper is the place for you
Here are a few other specifics you'll need to have to succeed.
MUST-HAVES
Degree from a college, technical institute, or equivalent hands-on work experience
2-3 years of related experience in the marine industry working on a technical product including engines, hydraulics, plant machinery, gyroscopes, or fin systems
A constant positive, professional, and customer-centric attitude
Proficiency with training and presentation tools, such as Microsoft PowerPoint
Self-motivated, professional, responsive, resourceful, and flexible
Strong verbal and written communication skills with fluency in both English & Italian
Superior time management, multitasking, organizational, and prioritization skills
Possess and maintain a valid driver's license and passport
Be able to lift 30kg and drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours); frequent travel can include some nights and weekends
Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels), including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
Comfort with remote work — this role comes with a lot of autonomy and minimal supervision
NICE-TO-HAVES
Experience with:
OEMs or dealers in a factory support role
Seakeepers or other gyrostabilizers
Seakeeper Ride or other transom mounted stabilization systems (trim tabs, interceptors, etc.)
Creating documentation, technical writing, promoting process improvement, managing processes, and problem solving
Customer support
Relevant marine or electrical certifications (e.g. NMEA, ABYC, RYA, or recognized EU/UK equivalents)
MORE DETAILS YOU'LL WANT TO KNOW
We'll turn you into a true Seakeeper specialist — full on-the-job training provided
This position supports all Seakeeper technologies, including our gyrostabilizers and Seakeeper Ride products