Business Services Representative

We are the people who give possibilities purpose.
BD is one of the largest global medical technology companies in the world.
Advancing the world of healthTM is our Purpose.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description
The core responsibilities for this role are to serve as the main point of contact for the Southern Hub regarding service?related commercial asks, maximize service sold at Point of Sale, and convert, renew, sell & upsell service offerings (implementation, post go?live and value?added services) covering the MMS portfolio from existing and prospective customers.
The role maintains process adherence and meets revenue targets.
Your ResponsibilitiesCommunication and close collaboration with Commercial and other teams – being the first point of contact for tender?related requests regarding services.
Provide tender responses both descriptive and pricing.
Escalation point for pricing discounts.
Other teams such as Tender Management, Professional Services, Customer Success Management, Service Readiness, etc.
Perform direct service sales in the defined geographical territory for the entire MMS portfolioManage service sales call flow as a first point of contact for internal & external customers (phone & e?mail)Close provided leads into sale according to the processFor a list of segmented customers, identify, qualify, and close service sales and perform contract opportunity management according to the processes, systems and tools in place (BD Way of Selling by incorporating Customer Centricity and SalesForce.
Com into daily activities)Arrange campaigns in collaboration with the commercial teamPrepare, present and negotiate customer proposals by phone and e?mail, visit customer on an ad?hoc basisProvide existing customers revised agreements as required (upsell) and renew accounts according to agreements on an annual basisPrepare and send service contract material to the customer: offer letter, agreement terms & conditions, quotation, etc.
Collect purchase orders from customer and coordinate the invoicing of service contractsCreate and maintain service contract records and data quality in the relevant systemsFollow?up on account and contract with the client & BD Field Service to assure yearly maintenance is assigned to the FSE via the designated systemManage & advise on the monthly service revenues reconciliation and accruals financial processesMaintain and manage the service contract forecasting toolAchieve the financial sales goals and performance at country/territory levelResponsible for the budgeting & forecasting process in collaboration with the Service Commercial organizationPrepare and assist in the development of revenue projections/forecasts, and present potential risks and opportunities as well as prepare analyses and reconciliationsOversee the entire quotation and billing process to ensure revenue is being timely recognized and accounted for on the monthly P&LMonitor and evaluate the service sales performance and activities utilizing available systemsMeet established revenue and profit goals as defined in the Service Sales budgetTrack installed base clients, including lifecycle; when EOL: sales opportunitiesCustomer

experience:
Establish ongoing relationships with customers, increase presence at key accounts, promote the service portfolio and assess customers' servicing needs; communicate with and provide exceptional Customer Service to internal & external customers through all communication methods and professional behavior.
Embody trust, integrity and ethics inside and outside the company.

Your Profile
Minimum bachelor's degree in science, business or equivalent by experienceFluent in English, Italian and SpanishAbility to process and analyze data in online systems (Power BI, ServiceMax, Excel) necessarySales experience in a commercial environment and/or healthcare industry is a plusSolution selling skills and a commercial mindsetStrong written and verbal communication, presentation and listening skillsResult driven & action orientedExhibit good organization skillsProficiency in using Microsoft Office applications and CRM (SFDC)A proactive & entrepreneurial mindset with the ability to network & build long?term customer relationshipsExperience in direct medical device selling or contract selling desirableExperience in a technical service/commercial organization desirable.
Salary range: €40,000 – €50,000 per year.
Becton, Dickinson, and Company is an Equal Opportunity Employer.
We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, mi