Italian-Speaking Customer Service Agent- Relocation To Greece
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We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, supporting customers of a leading telecommunications provider.
You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to give every customer a positive experience.
Non si lasci sfuggire questa opportunità: si candidi rapidamente se la sua esperienza e le sue competenze corrispondono a quanto descritto di seguito.
Key Responsibilities
Handle inbound customer inquiries by phone and, where required, emailProvide technical assistance with internet, television, mobile connectivity and account accessAssist customers with billing, payments, subscriptions, orders and account-related questionsTroubleshoot issues and provide clear, effective solutionsSupport sales activities, including cross-selling, upselling and contract renewalsHandle customer retention requests and identify suitable solutionsMaintain accurate customer records and document all interactionsMeet individual and team targets, including customer satisfaction and resolution ratesWork with colleagues to keep service quality highRequirementsNative or fluent Italian (minimum C1)English at B2 level or higherPrevious experience in customer service, technical support or sales is an advantageSome specialised teams require at least 6 months of sales experienceStrong verbal communication and active listening skillsGood computer skills and familiarity with mobile devicesCustomer-oriented mindset xysqume and effective problem-solving skillsAble to work rotating shifts and occasional weekendsWilling to work on-site in Athens, GreeceWhat
We Offer
Competitive salary packageInitial training to prepare you for the rolePerformance-based bonus opportunities, where applicableDevelopment in customer service, technical support and salesA multicultural, international working environmentProfessional development and contract extension opportunities
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