Marketing Customer Support Agent –German Speaker
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Marketing Customer Support Agent –German SpeakerLocation: Lisbon, Portugal | On-siteEmployment Type: Full-timeLanguages:German+ EnglishMonthly
salary:
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* Euro grossRole OverviewWe are looking for anGerman-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform.
This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.
Key Responsibilities
Support advertisers with paid campaign setup, optimization, and troubleshootingProvide guidance on campaign performance and platform toolsDeliver high-quality customer service to marketing clientsAssist clients via phone, email, or chatMaintain accurate documentation in internal systemsScheduleInitial schedule (12-hour window):Monday to Sunday: 07:*:00Shifts: 07:*:00 or 10:*:002 rotational days offRequirementsFluent German and EnglishExperience in paid campaign management (mandatory)Degree in Marketing or a related fieldProven experience in Digital MarketingPrevious experience in a Contact Centre or Service Program for an Advertising Technology companyStrong understanding of social media platforms and digital advertising fundamentalsCustomer-oriented mindset with strong communication skillsAbility to work independently and as part of a team#J-*-Ljbffr
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