Financial Advisory Solution Expert

14 ore fa

Milano, Lombardia, Italia Ing Tempo pieno

As a Customer Journey Expert within ING's Agile organization, you will play a pivotal role in shaping the future of the Advice and Wealth Management proposition.
You will be responsible for defining, designing and continuously enhancing end-to-end advisory journeys, service models and supporting capabilities to provide a best-in-class experience for both customers and Financial Advisors.
Working at the intersection of business, technology and regulatory domains, you will translate strategic ambitions into tangible solutions that generate customer value, improve advisor effectiveness and support ING's growth ambitions in Investments and Private Banking.
You will act as a trusted partner for senior stakeholders while driving complex transformation initiatives from concept through implementation.
Activities: Own and continuously improve end-to-end advisory customer journeys and service models.
Contribute to the evolution of ING's Advice