Customer Service

pYour next career opportunity with our organization starts here
/p pEmbarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact
/p pbr/We're pioneers of the future of mobility.
Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next.
Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.".
/p pJoining the Marelli Electronics team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.
/p pbr/As a global yet fast-evolving company, we are always looking to grow and evolve our talents.
/p pJob description: /p pYour next career opportunity with our organization starts here
/p pEmbarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact
/p pbr/We're pioneers of the future of mobility.
Our story is built on innovation and manufacturing excellence.
Every day, we drive change and co-create what comes next.
Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.".
/p pJoining the Marelli Electronics team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.
/p pbr/As a global yet fast-evolving company, we are always looking to grow and evolve our talents.
/p h3About the Position /h3 pWe are looking for a Customer Service OES (Original Equipment Service) Specialist to join the Electronics Supply Chain team, reporting directly to the Customer Service OES Sr Manager.
/p pThis position is based at our office in Corbetta (Milano), Italy.
/p pAs the Customer Service OES Specialist at Marelli, you will be responsible for overseeing customer service and OES activities within Marelli's Electronics business unit.
This role ensures customer support for OEM and OES clients, efficient aftersales operations, and continuous improvement of service processes to drive customer satisfaction and business growth.
The position is focused on order fulfillment, customer satisfaction, and post-sales service for original equipment, acting as a bridge between customers and internal logistics.
/p h3Your Responsibilities will be /h3 ul libCustomer Relationship Management /b: development and maintenance of strong relationships with OEM and OES customers, serving as the primary point of contact.
/li libAftersales Service Excellence /b: oversee aftersales activities, ensuring timely and effective resolution of customer inquiries, complaints, and warranty claims related to electronic products.
/li libOES Operations Management /b: manage OES logistics, order fulfillment, inventory, and service parts availability to support business objectives and customer requirements.
/li libCross-Functional Collaboration /b: work closely with Sales, Engineering, Quality, and Supply Chain teams to align service offerings with customer needs and Marelli's objectives.
/li libCustomer Feedback Management /b: Capture, analyze, and respond to customer feedback to continually enhance service levels and customer experience.
/li /ul h3What Qualifications you will bring /h3 ul liExperience in customer service and supply chain operations.
/li liFamiliarity with ERP/order management systems.
/li liUnderstanding of electronic components, assemblies, and OEM standards (e.g., product catalogs, datasheets, technical bulletins).
/li liAbility to handle warranty claims, analyze return data, and coordinate logistics for repairs/replacements.
/li liFamiliarity with documentation requirements for shipments, customs, and export controls; adherence to quality and regulatory standards.
/li liTranslating technical specs to customer-facing documentation and responding to customer technical queries.
/li /ul h3Other skills that we would welcome /h3 ul liDiploma/degree in Supply Chain, Logistics, Business, or related field.
/li /ul h3Expectations from you in this position /h3 ul liStrong communication and problem-solving skills.
/li liAttention to detail and organizational skills.
/li liAbility to work collaboratively in cross-functional teams.
/li /ul h3What does this position offer you /h3 ul liFast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
/li liSupport in onboarding and further training that will set you up with Marelli's speed.
/li liA hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.
/li liGross annual salary