Field Service Engineer
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Field Service Engineer II will provide post-sale technical support for da Vinci surgical systems across an assigned territory in Italy. The role involves independent management of customer technical relations, system installation coordination, preventative maintenance scheduling, and troubleshooting of complex electro-mechanical medical devices.
Responsibilities
Support all da Vinci surgical platforms and manage customer technical relations in assigned territory
Coordinate pre-site planning and installation of systems; autonomously schedule maintenance and service appointments
Assess system functionality, perform repairs, and determine follow-up visits using independent judgment
Manage administrative duties including spare parts inventory, training documentation, preventative maintenance scheduling, and service contract billing
Provide technical training and support in operating room environments and support sales and marketing events
Requirements
College degree in applied science or engineering, or equivalent training and experience
3–7 years field service engineering experience; medical device experience preferred
Strong written and oral communication skills
Demonstrated ability to troubleshoot complex electro-mechanical systems independently
Knowledge of operating room protocols and established relationships with surgeons and hospital staff
Good administrative and record-keeping skills
Ability to travel up to 50% depending on account distribution
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