Onboard Marketing Specialist

Where passion meets opportunityThe best of your adventures is the one you have yet to sail
Job PurposeAn exciting opportunity exists for a talented Onboard Marketing Specialist to join our newly created luxury travel brand Explora Journeys.
This role is based in our office in Milan.The Onboard Marketing Specialist – Guest Communications is responsible for the accuracy, consistency, and aesthetic excellence of all non-revenue guest-facing communications onboard, ensuring every printed touchpoint reflects Explora Journeys' luxury standards and supports a seamless, intuitive guest journey.Working in close collaboration with onboard operations and corporate teams, this position acts as a guardian of clarity, consistency, and brand expression across the ship.Key AccountabilitiesDaily Guest Communications- Review all guest-facing messaging to ensure clarity, tone-of-voice consistency, and alignment with brand guidelines expected within a luxury hospitality environment.
- Manage and update the content library across printed formats, ensuring accuracy, timeliness, and brand alignment.
- Maintain full ownership of daily guest-facing informational content, supporting an effortless and intuitive onboard experience.Cross-Functional Onboard Support- Serve as the primary daily point of contact for onboard Desktop Publisher teams, managing and prioritising non-revenue communication requests across hotel and marine operations with speed, accuracy, and sensitivity to guest perception.
- Brief and coordinate external agencies on the creation and production of brochures, signage, and other non-revenue promotional materials, ensuring alignment with brand standards.Guest Experience Quality Control- Oversee all non-revenue printed collateral, including in-suite materials, directional signage, maintenance notices, pool and deck signage, and menus, ensuring an elegant and unobtrusive guest experience.
- Map and maintain all non-revenue in-suite and public-area communication touchpoints to ensure consistency and guest ease.Content Management & Systems- Own all non-revenue text and imagery updates within the CMS and content library, ensuring consistency across all platforms.
- Guarantee the precision and quality of English-language content and oversee translations into core languages for an international luxury guest audience.
- Manage situational response and ad-hoc communications with discretion and speed, maintaining guest confidence and brand integrity.Print & Production Ownership- Monitor all onboard printing operations, including printer management, printing guidelines, stationery standards, and paper inventory.
- Ensure print quality, consistency, and appropriate material selection across all outputs.
- Accountable for the complete file system and organization of all printed onboard materials, ensuring all collateral, templates, and versions remain structured, accessible, and fully up?to?date.Continuous Improvement- Analyse competitor benchmarks within the luxury cruise and hospitality sector to identify opportunities for refinement and innovation.
- Proactively identify efficiencies and elevate the effectiveness of onboard guest communications.Qualifications, experiences and skills- Minimum 3 years' experience in marketing, communications, or desktop publishing; luxury hospitality or cruise industry experience preferred.
- Excellent written and verbal communication skills in English; additional European languages are an advantage.
- Previous experience onboard cruise ships as a Desktop Publisher and/or onboard printer is considered a strong advantage.
- Bachelor's degree in Marketing, Communications, Hospitality, or a related field.
- Proficiency in Adobe Creative Suite (InDesign essential) and Microsoft Office.
- Exceptional attention to detail with a strong understanding of print production, layouts, and material finishes.
- Highly organised and comfortable managing multiple priorities in a fast-paced environment.Visa Requirements- Right to work in Italy.What we offerIn compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.Contract - Type of contract: Permanent- Applicable Collective Labour Agreement (CCNL): "Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l'armamento privato" – sez.
personale di terra- Gross annual salary (RAL): between €** – €** gross per year, paid over 14 monthly installments- Meal vouchers: worth €8 per on-site working dayThe offer in terms of salary will be determined based on the candidate's professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.Welfare&WellbeingWe offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible work hours o