Junior mid level customer care agent
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Chi siamogenki è una startup totalmente remota in rapida crescita, con circa 30 persone. Crediamo in un futuro in cui sempre più persone saranno nomadi e residenti del mondo. La nostra missione è aiutarli a rimanere in salute e vivere bene ovunque vadano, a partire da una grande assicurazione sanitaria valida in tutto il mondo.
Responsabilità
- Fornire supporto amichevole, chiaro e professionale via email, chat e telefono.
- Assistere i clienti su domande relative a prodotti, sinistri, pagamenti e gestione dell'account.
- Guidare i clienti attraverso processi quali onboarding, modifiche dei dati o aggiornamenti delle polizze.
- Escalare le problematiche complesse a manager o specialisti quando necessario.
- Collaborare con i colleghi per garantire risposte rapide e accurate.
- Contribuire al miglioramento dei processi di supporto e dei contenuti della knowledge base.
Requisiti
- Almeno un anno di esperienza nel customer care o supporto clienti.
- Fluente in inglese.
- Personalità estremamente disponibile, empatica e gentile, con ottime capacità comunicative.
- Capacità di mantenere la calma e di individuare rapidamente le esigenze del cliente.
- Abitudine a lavorare in remoto.
Cosa offriamo
- Posizione full‑time remota, con possibilità di lavorare da qualsiasi luogo del mondo (area schengen).
- Stipendio iniziale di 2.250€ al mese (range 2.250‑2.750€) con progressioni salariali e bonus.
- 25 giorni di ferie pagate all'anno.
Opportunità di contribuire in modo significativo alla vita delle persone.
Dettagli lavoroorario: lun‑ven 8:00‑17:00 ora di berlino.
Data di inizio entro il 1gennaio2027.
Contratto da definire.
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