Field Service Engineer

Field Service Engineer & Technical Support Specialist

Contract: Permanent, Full-Time

Collective Labour Agreement: CCNL B2 Tecnico di Processo - Chemical Industry

Salary range : 35000 - 42000 EUR per annum

Location: North Italy

Position Overview

Solenis is seeking an experienced Field Service Engineer & Technical Support Specialist to support customers and commercial activities across the South Europe region, with a primary focus on Italy. This position is ideal for a hands-on technical professional with a strong electromechanical background , experience in Food & Beverage and Industrial Water Treatment applications, and proven ability to manage customer relationships, service activities, and technical-commercial proposals. The successful candidate will play a key role in ensuring the reliability and performance of customer installations while supporting business growth through technical expertise and solution-oriented service. This is a hybrid position based in Northern Italy, requiring regular travel throughout the territory.

Key Responsibilities

• Performing installation, start-up, commissioning, maintenance, troubleshooting, and repair activities on industrial water treatment equipment and dosing systems at customer sites.
• Providing technical support and diagnostics, both remotely and on-site, ensuring rapid resolution of mechanical, electrical, instrumentation, and process-related issues.
• Conducting preventive maintenance inspections and recommending improvements to optimize equipment reliability and performance.
• Supporting customers operating in Food & Beverage and Industrial Water Treatment applications.
• Assessing customer needs and identifying opportunities for equipment upgrades, retrofits, and optimization projects.
• Preparing technical and commercial quotations for equipment, spare parts, service interventions, maintenance contracts, and system upgrades.
• Coordinating service activities with internal teams, subcontractors, suppliers, and customers to ensure timely execution.
• Supporting the Sales and Account Management teams with technical expertise during customer visits and project development.
• Preparing service reports, technical documentation, equipment assessments, and maintenance recommendations.
• Ensuring compliance with Solenis safety standards and customer site requirements during all field activities.
• Supporting continuous improvement initiatives and contributing to the growth of Solenis' Equipment and Solutions business.

The Ideal Candidate

We are looking for a customer-focused and technically skilled professional with:

• A degree or technical diploma in Mechanical Engineering, Electrical Engineering, Electromechanics, Automation, Industrial Maintenance, or a related technical field.
• 3-7 years of experience in Field Service, Technical Support, Maintenance Engineering, or Equipment Service roles within industrial environments.
• Strong electromechanical troubleshooting skills, including electrical systems, motors, pumps, dosing equipment, instrumentation, and process equipment.
• Experience within Water Treatment, Food & Beverage, Utilities, Process Industry, or related sectors.
• Knowledge of industrial water treatment technologies, chemical dosing systems, filtration systems, pumping equipment, and process instrumentation.
• Experience in preparing and managing technical and commercial offers, service quotations, and project cost estimations.
• Ability to read and interpret electrical schematics, P&IDs, mechanical drawings, and technical documentation.
• Familiarity with PLC-controlled equipment and industrial automation systems.
• Good understanding of health, safety, and environmental requirements in industrial facilities.
• Strong organizational skills and the ability to manage multiple priorities independently.
• Fluency in Italian and a good command of English.
• Availability to travel approximately 50-60% of the time within Italy
• Valid driving license.

Personal Skills

• Strong customer orientation and service mindset.
• Excellent problem-solving and analytical capabilities.
• Effective communication and interpersonal skills.
• Ability to work independently while collaborating with cross-functional teams.
• Commercial awareness and ability to identify business opportunities through technical interactions.
• Proactive, flexible, and results-driven attitude.

Nice to have

• Previous experience with Food & Beverage production plants, CIP systems, utilities, and process water applications.
• Knowledge of reverse osmosis, filtration, softening, disinfection, and industrial wastewater treatment systems.
• Experience with digital monitoring platforms, remote diagnosti