Operational Support Specialist

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Operational Support Specialist (Corporate Support)

• Posted on November 10, 2026

Locations

Showing 1 location

Corporate Office - Naples
Bonita Springs, FL, USA

• On-site
• Travel Required : Yes
• Rate : $22 USD per hour
• Employee
• Full-Time
• Requisition #: OPERA017271

Description

The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated function of this role and are not a standalone position.

Key Responsibilities

Front-of-House & Guest Experience

Serve as the first point of contact for residents, guests, and visitors

Deliver a professional, welcoming, and service-oriented experience

Manage guest inquiries, concerns, and complaints with calm, effective resolution

Provide information regarding property rules, amenities, and services

Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones

Escalate issues appropriately while maintaining guest confidence and safety

Operational & Amenity Support

Support multiple properties and shifts within a designated region

Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles

Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness

Monitor vendor performance related to amenities and report concerns to management

Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times

Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation

Support special events, projects, and service enhancements at the amenity level

Safety, Access & Compliance

Monitor and control building access in accordance with security and credentialing procedures

Ensure compliance with Association Rules and Regulations

Observe and report safety hazards, incidents, or malfunctions immediately

Track guest interactions, incidents, and resolutions using company systems and logs

Qualifications & Skills

Strong interpersonal, communication, and customer service skills

Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred

Ability to remain professional and composed in high-pressure situations

Versatility to support multiple FOH and amenity-related functions

Strong situational awareness and problem-solving abilities

Basic reporting, documentation, and administrative skills

Ability to work collaboratively with on-site teams and leadership

Flexible availability, including evenings, weekends, and holidays

Ability to stand and walk for extended periods

Ability to work indoors and outdoors

Willingness to travel between KWPMC properties as operational needs require

Scope Clarification

This role is designed to provide integrated Front-of-House and Amenity operational support across properties. Responsibilities may vary by location and shift based on business needs.

Travel Required

Yes . Local Travel Between Properties

Qualifications

Skills

Required

Strong work ethic Intermediate

Oral and written Communication Intermediate

Behaviors

Required

Dedicated : Devoted to a task or purpose with loyalty or integrity

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Motivations

Required

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Preferred

Bachelors or better in Hospitality and Resort Management or related field.

Experience

Required

1 year: Hotel or Luxury Condo work experience

Equal Opportunity Employer
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