Director of Residences

Welcome Home to the Falkensteiner Resort Lake Garda in Saló
Falkensteiner Resort Lake Garda brings contemporary elegance to one of Italy’s most graceful destinations. Surrounded by botanical richness and in harmony with the gentle rhythm of the lake, this resort blends thoughtful design with natural beauty. Built to 5-star standards, the hotel and private residences sit within a landscape that provides space for relaxation, exercise and new inspiration – all year round.
We are looking for dedicated people who are passionate about delighting our guests. We work together as
equals – inspiring each other and creating unforgettable experiences for our guests.
Would you like to work for a steadily growing family business and a dynamic hotel group with more than 30
hotels and residences in Europe? Would you like to help create a home away from home for our guests?
Then Falkensteiner Hotels & Residences is the perfect choice for you
We are looking forward to welcoming you to our team in Salò as:
Director of Residences (m/f/d)
About The Role
The Director of Residences is responsible for the end-to-end operation and administration of the Residences, acting as the on-site leader for all residential matters and ensures compliance with, and fulfillment of, all Falkensteiner obligations related to the administration and operation of the Residences and associated legal entities.
This is a hands-on leadership role combining strategic oversight with operations execution, including concierge-style services, owner relations, rental management, and governance responsibilities.
The Director ensures seamless coordination between residence owners, guests, the property management company, and the hotel while safeguarding Falkensteiner brand standards.
This role initially operates as a stand-alone function and requires a high degree of autonomy and hands-on involvement across all aspects of residences operations. The function will evolve to include additional team members (e.g. concierge/reception, residences manager amongst others).
The role reports to the Resort General Manager, has a dotted line to the Residences Business Unit Leader, and works closely with Falkensteiner HQ Residential Team.
Key Responsibilities
Residences Operations & Owner Services

• Serve as the primary on-site point of contact for all residence owners and their guests, personally delivering and overseeing concierge-style and a la carte services
• Manage owner reservations, guest registrations, and access to services, ensuring only authorized users benefit (including service fee control) and a smooth arrival and stay experience
• Deliver an exceptional, personalized owner and guest experience, handling complaints proactively and acting on owner feedback trends to drive continuous improvement
• Lead owner onboarding, orientation, and move-in/move-out, and foster owner community engagement through structured communications, events, and lifestyle programming
• Maintain the highest standards of discretion, confidentiality, safety, and security, and develop and refine residences policies, SOPs, and service protocols in line with house rules and condominium regulations
• Issue and manage rental agreements and service contracts, including renewals, extensions, and terminations, in line with local regulations and company policies
• Coordinate short-term rentals, owner usage, and rental allocation, ensuring proper guest registration and alignment with legal requirements
• Ensure all rental activity complies with local letting, tourism, registration, privacy, and other applicable requirements, and maintain full control over contract documentation, ownership changes, and unit transfers
• Support rental program strategy through rate positioning, inventory allocation, and performance tracking to optimize owner participation and asset returns
• Own residences-related revenue streams and oversee the commercial performance of the rental program overall and by unit
• Ensure accurate billing and invoicing of mandatory resort-related fees, monitor operating costs, and support budget control
• Support annual operating budgets, forecasts, and long-term reserve planning, and review HOA budget structures (currently managed externally)
• Track, analyze, and report operational and commercial KPIs, with transparent performance updates to management and relevant owner bodies
• Represent Falkensteiner in the Homeowners Association as key liaison between HOA, owners, and Falkensteiner, ensuring compliance with condominium rules, bylaws, and governing documents
• Prepare materials for HOA and owner meetings, coordinate owner communications and reporting, document decisions, and follow through on action items, maintaining transparent owner communication platforms
• Manage and control the extern