Advisory Journey Transformation Lead
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ING is seeking a Customer Journey Expert to shape the Advice & Wealth Management proposition in a hybrid Milan role. You will design, refine and enhance advisory journeys, service models and capabilities to deliver superior customer and advisor experiences, while collaborating with senior stakeholders and driving transformation from concept to implementation.
The role requires 5+ years in financial services, strong regulatory knowledge, and a customer-centric, execution-focused mindset.