Remote Service Technician

3 giorni fa

Genova, Liguria, Italia Brainfield It Tempo pieno

On behalf of one of our clients, Unox, a leading company in the professional oven sector, recognized for its innovative spirit and high-quality solutions, we are seeking a Remote Service Technician (aka Service Experience) to cover an assigned geographic area by phone or e-mails.

In this role, you will be responsible for remote technical support to the clients, ensuring service excellence and customer satisfaction within your territory.

Key Responsibilities

  • Providing technical assistance by telephone or emails to customers who contact the company for clarifications on how to operate and use the company products
  • Supporting customers regarding the operation and use of the company's products and services, identifying solutions and providing assistance to eliminate the causes of a failure or malfuntion and to ensure correct operation
  • Manage return activities
  • Forward the problems encountered to the company internal field technical support teams
  • Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning
  • Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products

Requirements

  • Technical background
  • Excellent proficiency in Dutch
  • Proficiency in English is a plus
  • Strong communication and problem-solving skills
  • Willingness to travel for customer support and internal trainings

What we offer

  • Working Conditions and Benefits
  • Permanent contract
  • Gross annual salary ranging from €38,000 to €44,000