AI & Automation Specialist (Copilot, Power Platform)

• Are you passionate about GitHub Copilot, Copilot Studio, and Power Automate, and eager to drive AI-powered transformation across the business? 
• Do you thrive on turning ideas into intelligent automation solutions that improve productivity and create real business value? 
• Want to join SoftwareOne and be part of a collaborative, international environment that supports your growth and success?  

Practical Information:   

Location: Milan, Italy | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for EU | Language Requirements: Professional/fluent level English and Italian, both written and verbal  

We are looking for an experienced AI & Automation Specialist with strong expertise in at least two of the following technologies: GitHub Copilot, Copilot Studio, and Power Automate. In this role, you will partner with business and technology teams to identify automation opportunities, design innovative AI-driven solutions, and accelerate the adoption of Copilot and Power Platform capabilities across the organization. Your work will help streamline processes, enhance productivity, and drive digital transformation through low-code and no-code technologies. 

Key Responsibilities 

• Design, develop, and implement automation solutions using Power Automate (cloud and desktop flows) 
• Build and manage Copilot solutions (M365 Copilot and Copilot Studio) for business use cases (chatbots, conversational agents, agentic workflows) 
• Support development teams in adopting GitHub Copilot and AI-assisted coding best practices 
• Analyze business processes to identify automation and optimization opportunities 
• Define governance, security, and best practices for Copilot and Power Platform usage 
• Collaborate with business stakeholders to gather requirements and define use cases 
• Deliver training and enablement activities for both end users and technical teams 
• Monitor performance, adoption, and cost of implemented solutions 

• Hands-on experience with Power Automate, Power Apps, Dataverse, Copilot Studio, and at least one of GitHub Copilot or Microsoft 365 Copilot 
• Experience designing integrations using REST APIs, JSON, and standard or custom connectors 
• Familiarity with Microsoft Azure, including exposure to Azure OpenAI or other AI services 
• Working knowledge of Python, JavaScript, or C#, along with GitHub, Azure DevOps, and CI/CD practices 
• Understanding business processes across functions such as finance, HR, sales, and operations, with experience identifying automation and optimization opportunities 
• Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to deliver automation solutions in international, cross-functional environments 
• Nice-to-have experience with Microsoft Fabric, Power BI, Power Platform governance, security and compliance, enterprise-scale automation or AI adoption programs 
• Relevant Microsoft certifications (PL-900, PL-200, PL-400, AI-900, or similar) will be a plus 

What we offer 

You will be part of a collaborative, international environment where your ideas matter, your expertise is valued, and your growth is actively supported. We welcome diverse perspectives and encourage everyone to bring their authentic selves to work. Our company benefits vary based on your location, but always include:  

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values). 
• Structured onboarding and mentoring, with a dedicated mentor supporting your successful start 
• President’s Club, recognising outstanding contributions through peer and leadership appreciation 
• Lifelong learning, with access to continuous training and professional development opportunities 
• Hire to Grow, our commitment to internal mobility, feedback culture, and long‑term career development 

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can