Deadline

Product Manager Consultant for Digital Fundraising Platforms, UNICEF Private Fundraising and Partnerships, Individual Giving, Rome, Italy, 12 months (remote) #596860

Job no: 596860
Contract type: Consultant
Duty Station: Rome
Level: Consultancy
Location: Italy
Categories: Communication, Fund Raising

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfil their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the rightto Safety.

How can you make a difference?

This assignment aims to support UNICEF’s digital fundraising growth by managing and optimizing its global digital fundraising platforms, ensuring a seamless donor experience and maximizing online revenue. The consultant will oversee website development and migration to UNICEF’s new Global Giving Platform, manage donation pages, SEO, conversion optimization and platform integrations, analyze fundraising performance, support market onboarding, and provide strategic and technical guidance to strengthen digital fundraising capabilities across multiple UNICEF offices.

• Education:
  • A first level university degree is required in Human-Computer Interaction (HCI), User Experience (UX) Design, Digital Media & Communications, Digital Product Management, Computer Science, or a relevant field.
• Work Experience:
  • Minimum of 5 years of experience with e-commerce website management or digital fundraising platforms via complex Content Management Systems (CMS).
  • Experience partnering with digital experts and analytics teams to integrate user research findings into product strategy and roadmap is a plus.
  • Knowledge and experience of e-commerce data analysis, including marketing metrics, attribution modelling, tracking, paid media, and retention-based metrics is a plus.
  • Track record of profitable ecommerce/ fundraising growth from strategic decisions is a plus
• Language requirement:
  • Fluency in English is required.
  • Knowledge of another official UN language is an asset
• Skills:
  • Knowledge of user-centered design methodologies, accessibility standards, customer journey mapping, and digital experimentation/optimization practices
  • Ability in managing websites via CMS (I.e. Drupal).
  • Basic experience of front-end web development.
• Experience with front-end development and managing enterprise design systems across multiple internal clients (business units, offices etc) is a plus.
• Experience in information architecture and digital design is a plus.
• Experience with Optimizely CMS is a plus.
• Applied UX research experience in the Software-as-a-Service (SaaS) business space, online payments space, or conducting usability research is a plus.
• Experience with non-profit fundraising subscription-based business models is an advantage.
• Experience partnering with development teams to ensure that frontend and backend engineers deliver high-quality results is highly desirable.
• Experience in supporting enterprise-level collaborative development projects with shared standards and managing user communities is a plus.
• Experience working with Agile processes is a plus.
• Experience in offering direct user support and training is a plus.

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone , irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic