Spa Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role

The Spa Receptionist is responsible for proactively welcoming guests, for dealing with all enquiries and being knowledgeable about treatments, products and services. The Spa Receptionist is assisting guests in scheduling treatments and responding to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort and is complying with all Four Seasons policies, procedures and standards.

What you will do

ESSENTIAL FUNCTIONS :

• Provides a professional and relaxed service to all guests, with the highest level of hospitality and professionalism, while assisting guests with their arrival and departure at the spa and offers information to guests about other services offered in the spa as well as the hotel including:
• Proactively welcome guests with a welcome amenity, makes them feel welcome, pampers them and provide excellent service is knowledgeable about treatments, products and services offered as well as their pricing, processes and handles gift certificate requests
• Schedules treatments to maximize use of time within the treatment schedule
• Keeps all spa reception area neat and cleans including the staff lounge, spa desk, refreshment stations and retail area. The retail area will be kept at all times in an impeccable visual appearance with sold items being re-stocked.
• Escorts guests to the appropriate locker room and provides an orientation of the area and amenities if no attendant available
• Utilizes the scheduling system Book4Time for all actions related to guest bookings and transactions as well as a source to keep guest preferences
• Recommends actively retail products to guests and continues the conversation of the therapists to conclude sales with guests with home care recommendations provided by the therapists
• Offers active gift wrapping service for guests after purchase of retail items
• Participates in pop‑up spa receptions for group arrivals in different locations within the hotel
• Executes administrative tasks professionally to assure a smooth operation in regards to staff coordination, cashier and computer programs:
• Excels in multi‑tasking, works comfortable with all computer systems provided by the hotel and communicates over telephone and email
• Coordinates and balances fairly bookings for the therapist team and communicates with all spa team effectively guest needs, special requests
• Applies proper gratuities for services and assigns properly product sales.
• Operates computer programs, copier, printer and credit card machines
• Sets up the day or closes the day administratively for a smooth operation
• Is in charge of the End Of Day closing and reports for finance
• Extends job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including
• Redeployment to alternative departments / areas if required, to meet business demands and guest service needs.
• Assists spa attendants or therapists (i.e. Deliveries to guest room, retrieving, stocking folding linen in locker rooms, fitness or pool area, preparing bev