Services Sales Development Representative III

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Position Summary
The Services Sales Development Representative III (SDR III) is responsible for driving new service revenue growth across EMEA for the Chemical Analysis Division (CAD) Service organization.
This is a proactive, commercially focused business development role with primary responsibility for new business acquisition, market penetration, and expansion of Service Agreement coverage across both existing and prospective customer accounts.
The SDR III develops and executes territory growth strategies to identify, qualify, and convert new service opportunities. Key areas of focus include expanding contract penetration across the installed base, converting Time & Materials and out-of-warranty customers to Service Agreements, identifying competitive displacement opportunities, generating proactive spares revenue, and supporting service opportunities associated with new instrument placements.
Working closely with Product Sales, Field Service, Service Marketing, and other commercial teams, the SDR III builds a strong pipeline of qualified opportunities that delivers incremental revenue and long-term customer value. The role also protects recurring revenue through proactive renewal planning and timely completion of existing Service Agreement renewals.
Success requires a highly motivated, results-oriented commercial professional who thrives in a fast-paced environment, demonstrates strong prospecting and business development capabilities, and can influence customer buying decisions throughout the sales cycle.
A Day in the Life
You will:

• Develop and execute strategic territory plans that generate new service revenue and increase market penetration.
• Proactively identify, target, and engage prospective customers through outbound activities, including phone, email, social selling, and virtual or face-to-face meetings.
• Build and maintain a robust, qualified sales pipeline through disciplined prospecting, lead generation, and opportunity development.
• Increase Service Agreement penetration across the installed base by converting out-of-warranty, Time & Materials, and competitively serviced customers.
• Identify competitive displacement opportunities and position differentiated service solutions based on customer needs and business value.
• Generate demand for service offerings by uncovering customer requirements, operational challenges, business objectives, and potential risks.
• Qualify inbound and outbound leads and advance opportunities effectively through the sales funnel.
• Conduct consultative discovery conversations to understand customer service requirements and position value-based solutions.
• Develop and deliver compelling service proposals, quotations, and presentations that address customer needs and drive contract adoption.
• Lead commercial negotiations for Service Agreements, including multi-year agreements.
• Protect recurring revenue through proactive renewal planning and timely execution of Service Agreement renewals.
• Identify and develop opportunities for proactive spares sales and other service-related offerings.
• Partner with Product Sales Representatives to identify and capture service opportunities associated with new and existing instrument placements.
• Collaborate with Service Marketing to execute targeted campaigns that generate qualified new business opportunities.
• Use Salesforce.com to manage prospecting activity, opportunities, pipeline, forecasts, customer interactions, and sales performance.
• Gather and communicate competitive intelligence, market trends, and customer feedback to support commercial strategy and future growth.
• Achieve or exceed assigned sales quotas, pipeline targets, renewal objectives, and key performance indicators.
  

• Drive new customer acquisition and incremental service revenue within the assigned territory.
• Develop and execute account and territory strategies focused on high-potential customers, market segments, and applications.