International Consultant – IG Systems

International Consultant – IG Systems (UNIQ) Success Specialist EAP Region, Private FR & Partnership (PFP), 12 months, Rome, Italy, Remote with travel

Job no: 596808
Contract type: Consultant
Duty Station: Rome
Level: Consultancy
Location: Italy
Categories: Fund Raising

UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job - it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a future

How can you make a difference?

The IG systems success specialist will support UNICEF Individual Giving markets in the Asia pacific (EAP) region through enabling users to extract maximum performance out the technology provided (Optimizely CMS, Salesforce sales cloud, Salesforce Marketing Cloud and Data platforms). They will provide guidance, training, and by working closely with IG team members such as the UNIQ product owner and Marketing cloud strategists, assistance in the development of new features and functionalities which enable donors to become more engaged with UNICEF’s mission and in doing so raises increasing funds for children worldwide.

To qualify as an advocate for every child you will have...

Education:

• Bachelor’s degree in marketing, computer science, engineering, technology, digital media, or any other relevant areas

Work Experience:

• A minimum of two (2) years of progressively responsible experience supporting the implementation, adoption or ongoing use of Salesforce Sales Cloud and Salesforce Marketing Cloud in a fundraising, marketing, customer-engagement or comparable environment.

Language Requirements:

• Fluency in English is required. Knowledge of another official UN language is considered as an asset.

Knowledge/Expertise/Skills:

• Demonstrated hands-on experience with Salesforce Sales Cloud functionality, including contact and account management, business processes, reporting, dashboards, data quality and user support.
• Demonstrated hands-on experience with Salesforce Marketing Cloud, including audience segmentation, journey and campaign execution, email operations, testing, reporting and deliverability good practice.
• Strong data-analysis skills, with experience using Excel and reporting or visualization tools such as Power BI to interpret user, campaign, supporter or operational data and translate findings into practical recommendations; knowledge of SQL is an asset.
• Strong communication and collaboration skills to work effectively with internal teams, cross-divisions (DID, Communication) and vendors.
• Experience in managing long-term and multiple projects simultaneously across 2 or more international geographies (Please do include the list of geographies you managed in your CV or cover letter).
• Experience working with content management systems, preferably Optimizely or a comparable enterprise CMS, including content administration, publishing workflows, basic configuration and coordination between web, CRM, marketing and data platforms.

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone , irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offerreasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the acces