English to Ukrainian Review Lead for UI, Marketing

This freelance opportunity is ideal for an experienced Ukrainian linguist with a strong background in localization quality assurance and language quality governance. You’ll serve as the primary linguistic quality expert for a major global technology client, ensuring consistent standards across user interfaces, marketing, product, legal, informational, and support content. Working closely with reviewers, post-editors, and client stakeholders, you’ll translate quality expectations into practical guidance and measurable improvements. You’ll lead calibration activities, coach linguists, manage escalations, and ensure arbitration decisions are evidence-based and aligned with client expectations. With approximately 24 hours of work per month, this remote engagement offers ongoing collaboration with global teams on high-visibility technology products. You’ll also contribute to continuous improvement by identifying recurring quality issues and strengthening localization practices across the language community.

Accountabilities

• Own localization quality standards: Define and maintain a shared understanding of quality expectations for English-to-Ukrainian content across UI, marketing, product, informational, legal, and support materials.
• Analyze client requirements: Review style guide and glossary updates, assess their impact on content types and quality categories, and document changes and evolving expectations.
• Monitor client feedback: Track corrections, feedback, and decisions from the client’s Language Manager during calibration sessions and quality discussions to ensure practical expectations are reflected in daily work.
• Drive community alignment: Organize regular alignment roundtables and publish monthly quality reports covering performance, priority improvement areas, style guide updates, recurring errors, and arbitration outcomes.
• Coach and develop reviewers: Provide individualized feedback using specific examples, conduct shadowing sessions, and deliver targeted training based on real quality and alignment data.
• Improve linguistic standards: Identify recurring justification patterns and quality issues, develop evidence-based style guide proposals, and share cross-locale insights with the quality management team.
• Manage client communication: Act as the primary linguistic point of contact for the client’s Language Manager, handling clarifications, quality discussions, escalations, and expectation tracking.
• Oversee arbitration quality: Ensure that all arbitration cases submitted to the client are valid, well-documented, and supported by clear evidence.
• Monitor quality performance: Take ownership of the locale’s review service score, including RQE audit results and alignment performance, while tracking error concentrations, severity trends, and consistency.
• Support continuous improvement: Reduce recurring quality discrepancies, strengthen collaboration between reviewers and post-editors, and improve alignment with client standards over time.

Requirements

• Relevant experience: Three to five or more years of experience in Localization Quality Assurance (LQA), senior language leadership, quality governance, or a closely related role.
• Client and stakeholder management: Demonstrated experience serving as the primary point of contact for client Language Managers, managing formal arbitration and escalation processes, and resolving linguistic disagreements professionally.
• Localization quality expertise: Strong practical knowledge of localization evaluation frameworks, including RQE, LQE, error rubrics, severity mapping, and quality audit methodologies.
• Style guide analysis: Ability to interpret style guide and glossary changes, identify implicit client expectations, and apply appropriate quality tolerances across different content types, such as marketing, legal, and UI.
• Coaching and facilitation: Hands-on experience delivering one-to-one reviewer coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.
• Analytical skills: Ability to identify error patterns, monitor severity drift and alignment scores, interpret quality data, and turn recurring issues into actionable improvements.
• Language proficiency: Native-level Ukrainian and professional-level English, with excellent written communication and linguistic judgment in both languages.
• Communication and conflict resolution: Strong facilitation, negotiation, stakeholder management, and evidence-based decision-making skills.
• Preferred experience: Previous involvement in major technology localization programs and familiarity with calibration or alignment tools.
• Location eligibility: Must be physically located in an