Assistant Reservation Manager

23 ore fa

venezia, veneto, Italia San Clemente Palace Kempinski Venice Tempo pieno

Assistant Reservations Manager
Department
Revenue & Reservations
Employment Type
Full Time
Location:
Italy - Venice
Description
The incumbent of this position is responsible for the efficient functioning of the Reservations department
Key Responsibilities

  • Ensuring that all incoming enquiries are handled within a maximum of 24 hours
  • Working with the revenue director to update the PMS codes and setup when necessary
  • Assisting the sales and events managers in effectively dealing with all commission and accounts queries
  • Ensuring all necessary billing instructions are applied to reservations
  • Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
  • Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
  • Identifying and assisting with the training needs of team members
  • Liaising with the Sales team to resolve any issues, and handle site inspections and office visits’ information in the PMS
  • Ensuring that all VIP and special requests information is efficiently saved in the PMS
Skills, Knowledge And Expertise
  • Deep knowledge of Opera PMS
  • At least 2 years of previous experience in the hospitality business (luxury field is preferred)
  • Excellent proficiency in Italian and English language, both written and spoken.