Guest Services Executive

3 giorni fa

Roma, Lazio, Italia Hotel Domani Tempo pieno

WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

  • Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
  • Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
  • Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds.
  • Handlespecialrequestssuchastransportation,diningreservations,andamenities.
  • Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
  • Promotehotelservicesandamenities,upsellingwhereappropriate.
  • Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
  • SupportVIPandrepeatguestrecognitionprograms.
  • Upholdsafety,security,andprivacyprotocolsatalltimes

Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:

  • Aminimumof1yearcustomerserviceexperience
  • Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
  • GoodknowledgeofPMSSystems
  • Excellentwrittenandverbalcommunicationskills
  • Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.