French International host/ess

Are you ready to become the key point of reference for international guests, turning every conversation into trust, connection and unforgettable cruise memories onboard?

Drive success, Live your ambition.

WHAT YOU WILL DO

As A French International Host/Hostess, you will be the main point of reference for French guests, helping them feel welcomed, understood and fully supported onboard.

By removing language barriers and building trusted relationships, you will respond to guest needs and enhance their cruise experience. As a Costa Values Ambassador, you will contribute to guest satisfaction, NPS and OBR while inspiring connection across cultures.

Translation & Announcements

• Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise
• Act as point of reference for French speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
• Make major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).

Management of complaints and problem solving

• Provide translation services for medical emergencies, illnesses, or medical disembarkation of the Guest,
• Report or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.

Support to revenue management services

• Support the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.

Safety Culture & Awareness

• Contribute to organizing onboard activities and promoting high health standards, supporting the ship’s commitment to a safe and well‑managed environment.

WHO YOU ARE

Required:

• Secondary school in Tourism or Humanities
• At least 6 months experience in tourism (i.e., reception, accompanying Guests
• English & French knowledge at least at C1 level
• Being at ease with public speaking
• Being enthusiastic and problem-solving oriented
• Sales skills are a plus
• Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences
• Results-oriented and resilient, motivated to achieve ambitious goals
• Authentic communicator and storyteller, able to inspire and engage with energy and empathy
• Curious, positive and collaborative, comfortable working across departments with a proactive attitude

Nice to have:

• Previous experience on board or in international, multicultural environments

WHAT WE OFFER

Your contract

• Fixed-term, full-time, onboard — average duration 4–6 months
• Meals and accommodation included throughout your contract;
• Attractive variable bonus in addition to salary

Your life onboard:

• International experience combining travel, personal development, and independence

• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers

• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)

• Discounts on onboard restaurants and bars (with possible daily credit)

• Accommodation & services: assigned cabin (single or double) with bathroom

• Cabin cleaning + free laundry service (crew laundrette and uniforms)

• Package delivery service

• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text

• Discounts on shops, products, hairdresser, and SPA

• Wellbeing & health: Free medical assistance onboard and ashore

• Welfare and wellbeing programs (sports, events, monthly activities)

• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew

• Crew excursions + discounts on guest tours

• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

→ Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/]

Your growth

• Structured onboarding + welcome kit

• Mentorship program with a dedicated mentor

• Clear career path within your department

• Learning Officer for skills development and continuous improvement

• Development model to identify and promote talented individuals