Plant Quality Manager and Gran Rivoli Quality Coordinator

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Position summary

We’re looking for a Plant Quality Manager and Gran Rivoli Quality Coordinator in Rivoli (TO).

This role is responsible for the overall management of the plant’s Quality Department and all related activities, acting as the primary quality contact for customers.

In addition, the role is accountable for coordinating the Quality functions across all Gran Rivoli plants, ensuring alignment, consistency, and continuous improvement of quality standards and processes.

The position reports directly to the Plant Manager and is a member of the Plant Leadership Team. Within a matrix organization, it also receives functional guidance from the EU Operational Quality Lead and gran Rivoli Operations Lead.

Main opportunities and challenges:

The role is focused on ensuring strong plant quality performance, with full responsibility for daily operations, customer satisfaction, and system compliance. Key opportunities include improving process control, reducing defects and COPQ, and building a solid, accountable quality team while supporting production and successful product launches.

The main challenge is balancing day-to-day operational demands (customer issues, audits, production support) with continuous improvement and prevention, in a context of high customer expectations and production pressure. Coordination across Gran Rivoli plants adds complexity, but success depends primarily on delivering stable and reliable performance at the local plant level.

Main responsibilities

- Represent the Voice of the Customer, ensuring “Ultimate Customer Satisfaction” by managing and strengthening customer relationships and facilitating all quality-related interactions.

- Lead and develop the Quality Department through a collaborative approach, ensuring effective team performance, capability building, and training aligned with customer requirements.

- Provide leadership and direction for all plant quality activities, ensuring effective support to production and prompt resolution of quality issues.

- Coordinate and align the Quality Departments across three additional plants within the Gran Rivoli organization, ensuring consistency of standards, processes, KPIs, and continuous improvement initiatives, while fostering collaboration and sharing of best practices.

- Prepare, manage, and control the department budget, ensuring alignment with and achievement of plant objectives.

- Define, monitor, and report all Quality KPIs (e.g., External PPM, customer complaints, scorecards, scrap), driving actions to improve performance.

- Monitor and ensure compliance with customer quality portals and requirements, maintaining up-to-date standards and documentation.

- Maintain and continuously improve the Quality Management System in accordance with IATF 16949, ISO 9001, and customer-specific requirements.

- Lead and/or support Corrective Action processes (CARs), including root cause analysis and implementation of sustainable corrective and preventive actions.

- Drive and support Continuous Improvement initiatives (e.g., Lean, Six Sigma, Kaizen, Red X, Black Belt programs), promoting a culture of operational excellence.

- Participate in and support the Advanced Product Quality Planning (APQP) process for new launches, ensuring successful Safe Launch and PPAP approval.

- Act as a key interface between Plant and Divisional Quality functions, ensuring alignment and effective communication.

- Monitor and control Cost of Poor Quality (COPQ) and other quality-related costs.

- Lead the management of customer complaints, ensuring timely investigation and