BALENCIAGA Department Manager

Summary
About us
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.
Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.
In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.
From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.
Job Description
We are currently seeking a Department Manager who will report to the Store Manager as part of our team in Serravalle.
Your opportunity
The Department Manager is a professional in the category(ies) he/she oversees and is responsible for implementing a clienteling mindset among his/her team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s). He/she behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store Manager. He/she is accountable in his/her department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.
How you will contribute

Business development:

• Implement action plans defined with the HQ and the Store Manager and ensure follow-up
• Consistently analyse business results based on corporate reports
• Assign targeted quantitative and qualitative goals to the department team(s)
• Communicate high quality relevant feedback and reporting to the Store Manager or Store team
• Build relationships with Inventory and Buying stakeholders and proactively communicate requirements
• Monitor business environment including local competition
• Keep store team informed at all times regarding Store performance
  

Talent leadership and development:

• Create and maintain a positive work environment, consistent with Balenciaga behaviours
• Build strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talent
• Motivate and challenge the team to drive business results and job satisfaction
• Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries
  

Brand promotion:

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Ensure Balenciaga Signature and Client experience are executed and consistent over time
• Assure the recruitment, development and retention of clients from beginners to VVICs
  

Process management:

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
• Execute team planning on a weekly and monthly basis and communicate this to the Store Manager.
• Challenge and improve current processes and ensure efficiency and effectiveness
  

KPIs (including but not limited to)

• Business: sales density, conversion rate, UPT, cross selling rate, transactions
• Team: sales productivity, training completion rate, turnover rate, absence levels
• Client: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate etc.
• Process: CRM, Omnichannel, back of house
  

Who you are 

• Commitment to take part of an innovative project
• Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level
• At least 3 years of experience in a managerial position
• Significant experience in the luxury industry
• Clienteling mindset: client portfolio, client engagement and loyalty
• Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Excellent interpersonal skills
• A positive attitude and a willingness to learn and improve
• Mastering digital skills
  

What we offer

• National Collective Labour Agreement (CCNL): National Collective Labour Agreement for Employees of Companies in the Tertiary Sector, Distribution, and Services.
• Category: Employee
• Indicative starting salary: €37.0