Sr. Manager, IT Infrastructure

Under the direction of the Sr. Director IT Shared Services, the Senior Manager of IT Infrastructure Services is responsible for overseeing the design, implementation and maintenance of the institute's IT infrastructure. This role involves managing a team of IT professionals, ensuring the security and efficiency of the IT systems and aligning the IT infrastructure. The Sr. Manager of IT Infrastructure Services is responsible for the effective and efficient operation of all internally managed IT infrastructure and application services used to support business processes.
Additionally, this role will present solid technical infrastructure and end user computing experience with excellent process development skills, strong project management acumen, plus a superior, service-oriented approach to enterprise operations.
This role will also lead service delivery management and systems reliability and scalability including reporting, configuration build, testing, planning, and deployment of solutions. Will manage the deployment and technical operations including technical project resources (partners/subcontractors or staff), scheduling, risk management, internal and external communications and status reporting. Working closely with Information Security and other IT teams to implement, monitor and maintain information security policies, strategies, procedures and settings within the supported environment.ESSENTIAL DUTIES & RESPONSIBILITIESInfrastructure Leadership and Coordination· Manage the IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and overseeing budgets.
· Lead, mentor, and manage a team of IT professionals, including hiring, training, performance evaluations, and professional development.
· Coordinate to align resources and deliverables for shared goals and projects.
· Liaison between the Engineering and IT teams to procure, provision and maintain physical and virtual infrastructure.
· Manage and direct operational support for infrastructure services.
· Works with decision-makers to define and implement a plan for the portfolio infrastructure, integration of tools and technologies.
· Establish daily, weekly and monthly operational KPI's to manage and improve all IT operational activities.
· In partnership with the Sr. Director IT Shared Services provide overall direction, guidance and definition of the infrastructure, enterprise architecture and technology portfolios.
· Participate in the IT budget and strategy deployment process.
· Foster a collaborative and innovative team environment.
· Demonstrated ability to lead and inspire a team, fostering a culture of innovation and continuous improvement.Enterprise Infrastructure Ownership· Ensure the availability, performance, and security of the IT infrastructure.
· Implement policies and procedures for IT operations, including disaster recovery and data backup plans.
· Manage and drive Infrastructure Services alignment to Information Security's standards, guidelines and policies.
· Enable a highly scalable, fault-tolerant platform.
· Establish an infrastructure operations organization and related best practices to ensure optimal performance and achievement of customer SLAs.
· Maintain knowledge of industry-wide IT infrastructure/architecture standards and practices.
· Ensure departmental alignment to infrastructure/architectural standards and strategy.
· Bring an infrastructure and integration perspective to all IT initiatives and ensure that all program and project activities adhere to IT architectural standards and practices.
· The candidate should possess thorough understanding & experience working on following service management processes:
- Incident Management, Problem Management, Change Management, Knowledge Management, Request Management, Service Catalog, Asset Management & CMDB.
· Ensure the ITAM system discovery processes are fully operational; resolving data and discovery errors and performing manual data additions or amendments as required to ensure all IT Assets, and their associated Configuration Information, are recorded accurately within the system throughout their entire lifecycle.Project Support· Lead project planning, execution and delivery for IT and cloud infrastructure projects aligned with annual operating plan and strategic initiatives.
· Will work with internal and external partners to communicate project status, activities and achievements.
· Manage end-to-end infrastructure delivery across distributed teams, to ensure seamless execution of project portfolio.
· Coordinate project with local leadership; translate strategic requirements into executable project plans with defined scope, timeline, budget and success criteria.
· Oversee delivery model ensuring infrastructure projects are delivered on time, within budget and to quality standards while maintaining operational excellence.
· Manage project resources (internal staff, partners, subcontractors) including capacity planning, skill allocation