Remote ITSM Demand Manager: ServiceNow
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World Food Programme seeks an ITSM Demand Manager to align business needs with IT delivery, overseeing intake, evaluation, and prioritization of demands. You will manage ServiceNow ITSM demand, contribute to the product roadmap, and coordinate backlog items across TEC teams. Strong stakeholder engagement and Scrum principles are essential.
The role requires 4+ years in operations within large international organizations, plus ITIL v4 and ServiceNow knowledge. Remote work with Rome-based hours.