Aerospace Customer Support Engineer

TXT Group is looking for a Aerospace Customer Support Engineer to strengthen the Aerospace & Defence division team.
The selected candidate will serve as the technical-operational point of contact for all customer requests and issues related to training simulators.
We are seeking a passionate and motivated individual who is eager to collaborate on our products and infrastructures. A good command of English (minimum level B2), strong problem-solving skills, and excellent communication and organizational abilities are required. The ability to work both independently and as part of a team is essential.
Main Responsibilities

• Act as the point of contact between the Technical Office and the Support Team, interacting with professionals such as pilots, maintenance staff, instructors, and engineers.
• Ensure the technical reliability of training devices and ground stations.
• Receive, monitor, and process customer requests, initiating or implementing corrective actions to maintain service standards.
• Draft reports on technical issues.
• Produce, update, and validate technical manuals.
• Perform and schedule on-site interventions to monitor system status or carry out installation and maintenance activities.
• Provide training courses on the use of training systems for customer personnel (instructors, pilots, technicians).
• Analyze and monitor simulator installations, identifying and anticipating potential obsolescence.
• Set up all necessary conditions to deliver adequate support services to the training center.
• Resolve issues and proactively gather customer feedback.
• Address customer inquiries.
• Handle emergencies, unexpected problems, and repairs.
• Participate in audits for ENAC/EASA certification.
• Operate the training center in compliance with the FSTD Operator Manual.
• Maintain high standards of customer support service.
• Monitor the efficiency and stability of the FSTDs through QTG testing.
• Ensure compliance with all applicable authority requirements.
• Deliver maintenance training courses to transfer know-how to technicians, pilots, and users.
• Monitor and report simulator performance to the customer.
• Manage software updates.
• Lead a team of technicians.
• Schedule preventive maintenance of simulators.
• Advise senior management on customer satisfaction, simulator performance, and recommendations for improvement.
  

Requirements

• Solid knowledge of software, hardware, and machine solutions.
• Ability to read and understand technical documentation (electrical, hydraulic, and pneumatic schematics).
• Excellent command of MS Office for producing technical manuals and reports.
• Classroom management skills for delivering training sessions to technicians and operators.
• The ideal candidate should have a technical-management educational background, preferably in the aeronautical or aerospace field. Candidates with a degree in aerospace/aeronautical disciplines, or with a high school diploma and at least 3 years of proven experience in the aviation sector, will be considered.
  

Wh Join TXT Group

• Career growth opportunities in a fast-evolving company with a young and international team.
• Technical training aligned with job responsibilities.
• Corporate benefits (health insurance, welfare program, meal vouchers, employee discounts).
• Team building activities aimed at fostering a collaborative and positive work environment.
• The contract offered for this position is a permanent one, and the salary range for this position is between EUR 27.000 € and EUR 30.000 € gross per year.
• The grading/level will be defined during the selection process based on the candidate’s profile and in accordance with the National Collective Labor Agreement (Metalworking Industry).
  

Position is open to all applicants regardless of gender, in accordance with Italian Legislative Decree 198⁄2006. The company promotes equal opportunities and values diversity in all its forms