Engineering Manager

Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.

As an Engineering Manager at Paymentology, you will lead one, mission‑critical engineering team, balancing people leadership, delivering excellence and technical guidance.

Your primary responsibility is to create an environment where engineers can do their best work, growing as individuals, delivering high‑quality systems and contributing to a strong, supportive engineering culture.

You will partner closely with Product and other cross‑functional stakeholders to shape and deliver meaningful outcomes, while ensuring your teams operate effectively, sustainably and with high standards.

This role sits at the intersection of people, delivery and technology with a strong emphasis on leading through culture, clarity, and accountability.

What You’ll do:

• Build, support and develop a high‑performing team of engineers (typically 8-12 individuals)
• Coach, mentor and provide continuous feedback to support career growth and progression
• Create clear development plans and help individuals grow
• Foster a psychologically safe, inclusive and high‑trust team environment
• Actively manage performance, recognising strong contributions and addressing challenges early
• Support hiring, lead onboarding and team growth in line with Paymentology’s needs

Deliver Outcomes Reliably

• Own delivery of team commitments, ensuring predictable, high‑quality execution
• Partner with Product to shape roadmaps, scope work and align priorities
• Maintain clear and accurate delivery plans, proactively managing risks and dependencies
• Remove blockers and ensure smooth collaboration between teams
• Drive operational excellence, including incident response and continuous improvement
• Ensure visibility of progress, metrics and outcomes across stakeholders

Provide Technical Leadership

• Bring experience leading mission‑critical, high‑volume transaction systems, including balancing technical debt and reliability risks, and planning safe maintenance and release cycles.
• Bring a strong technical foundation, enabling sound decision‑making and guidance
• Contribute to architectural discussions and decisions, to ensure systems are scalable, reliable and maintainable
• Drive engineering best practices (testing, observability, CI/CD, AI usage, code quality, security)
• Support engineers in solving complex technical challenges without becoming a bottleneck
• Maintain awareness of system health, operational patterns and technical risks.

How you’ll work:

This role aligns internally with the Engineering Manager (M3) level, where impact is measured through team outcomes, people growth, delivery effectiveness, and the reliability and availability of the systems the team owns.

You will:

• Be future‑focused and pragmatic: keep systems stable while making steady, incremental improvements, anticipating risks, shaping roadmaps, and evolving team processes.
• Drive excellence every day: maintaining high standards in delivery, quality and operations
• Show accountability : owning outcomes and leading decisively during challenges
• Inspire Growth : developing your team, and yourself, and strengthening team capability
• Communicate to Collaborate: ensuring alignment across teams and stakeholders
• Lead with Humanity : building trust, inclusion and a strong team culture

Who you are:

• At least three years’ experience managing engineering teams, with examples of navigating difficult stakeholder situations and maintaining alignment across functions.
• An experienced engineering leader with a passion for people development and team success
• Proven track record of leading high‑performing engineering teams and delivering outcomes
• Strong technical background (typically equivalent to a senior engineering or above)
• Comfortable operating in distributed, cross‑functional environments
• Experienced in agile delivery, planning and continuous improvement practices
• A clear, thoughtful communicator who can engage both technical and non‑technical stakeholders
• Someone who leads with empathy, ownership and a strong sense of accountability

What Success Looks Like:

• Your team consistently delivers high‑quality outcomes aligned to business goals
• The servic