Case Management Supervisor, Access Center

Description

JOB TITLE: Case Management Supervisor, Access Center

REPORTS TO: Director of Access & Engagement

SCHEDULE: Sunday (9:00am-5:30pm) Monday-Thursday (11am-7:30pm)

LOCATION: Venice, CA, Access Center, On-site

STATUS: Full-Time, 40 hours/week, Exempt

DRIVER POSITION: Yes [If yes, please reference driving policy]

SALARY RANGE: $70,304.00 Annually

ABOUT US

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that values community collaboration, and a deep commitment to the wellbeing of youth. If you have the skills, passion, and collaborative spirit, join our growing team

ABOUT THE ROLE

The Case Management Supervisor, Access Center is responsible for the oversight of daily operations of case management activities, including supervising the Member Services team which consists of Case Managers, Problem Solving Specialists, and Housing Navigators. They will ensure that all Access Center case management functions are performed accurately and efficiently and in compliance with all applicable state and federal regulatory requirements. This position requires extensive coordination within multiple internal SPY Programs and external systems that include relationships with the Housing Authority, DCFS, DMH, LAHSA, St. Joseph’s Center, community partners and resources, landlords, and property owners and managers.

WHAT YOU’LL DO

• Develop, implement and supervise case management workflows in compliance with all applicable state and federal regulatory requirements
• Support the day-to-day operations and programing of the Access Center, including site monitoring
• Supervise direct service staff in providing case management, housing navigation, and problem solving
• Work closely with the Access Center Manager to administer problem solving funds and financial assistance
• Review case management notes and service plans, to ensure that all members served are receiving high quality care
• Monitor and provide continuous quality improvement of member charts, data collection and analysis, monthly reports, and program administration duties in a timely fashion
• Ensure that program outcomes are being met and that performance and quality improvement strategies are being embedded in the work
• Developing a high performing department culture and staff. This includes setting the standard for staff/peers and motivating employees to maximize organizational goals and objectives.
• Setting goals and planning, assigning, and directing work consistent with said goals. This includes responding to employees’ needs, ensuring they have the necessary resources to do their work.
• Appraising performance, rewarding and disciplining employees, addressing complaints and resolving issues. This includes providing regular and effective feedback to employees and completing timely and objective performance reviews.
• Provide individual and group supervision to staff
• Facilitate case assignment, case conferencing, and other relevant care coordination or treatment planning meetings
• Act as a preceptor for MSW/MFT interns
• Provide mediation and crisis intervention to youth as needed
• Advocate by attending external community meetings with government agencies and community groups
• Work within established legal and ethical guidelines
• Ability to work nights/weekends as needed
• Other duties as assigned to support the mission of the organization.

Requirements

WHAT YOU’LL NEED

• Bachelor's Degree in Social Work, Psychology, Sociology or related field OR comparable experience
• 3-4 years’ of case management or related experience working with unhoused and at-risk TAY is required.
• 1-2 years of experience working in a drop-in center, access center, or access point is preferred.
• 1-2 years of experience supervising direct service staff.
• Knowledge and experience working with co-occurring populations (chronic health conditions, mental health and substance abuse) preferred
• Knowledge and experience working with LA-based housing resources, partners, and programs.
• Best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention.