EPIC Applications Analyst

Department: 12279 Enterprise Corporate - Imaging Services

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Full-time, dayshift Monday - Friday from 8:00am-5:00pm. This role will have on call responsibilities and will be fully remote.

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

No relocation and no sponsorship or transfer of visa for this position now or in the future.

Pay Range: $38.20 - $57.30

Major Responsibilities

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes, problems and information requirements for assigned Epic application(s).
• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards and best practices.
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss and analyze various dimensions.
• Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and reviews with the user to ensure accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions.
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests, tracking problem reports and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers and end-user(s) as appropriate to the project
• Monitor system functionality and clinical and business processes instituting changes as needed
• Effectively explains the functioning of the assigned application(s) and related systems to the users.
• Assists users with using the full functionality of the application(s) and process flow
• Develop and maintain product documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes all appropriate change and quality control documentation using department standards
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
• Manages multiple requests from multiple users and balances priorities.
• Schedules and manages application version upgrades for assigned applications.
• Resource for assigned application(s).
• Assist with support and troubleshooting as needed.
• Respond to user calls as necessary

Licensure, Registration, and/or Certification Required

Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department

Education Required

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field

Experience Required

Typically requires 3 years in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing and documentation experiences

Knowledge, Skills & Abilities Required

• Experience in using applications, operating systems and databases to include the basic hardware, platform, connectivity, and interface design
• Experience in Epic and other Healthcare applications
• Project management experience with ability to use project management software
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and accomplish assignments in a timely manner utilizing excellent customer service skills
• Organizational and analytical skills. Strong problem and issue resolution skills
• Strong written and oral communication skills. Ability to work closely with health care application users, vendors, and technical professionals
• Demonstrated ability to translate user requirements into system specifications. Understanding of change management practices and procedures
• Demonstrated understanding of technical components and how they relate to applications

Physical Requirements and Working Conditions

• Must have the ability to perform work related travel and therefore may be exposed to road and weather hazards.
• Exposed to a normal office environment.
• Must operate all equipment nece