Automotive Technical Delegate
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Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
Job Description
We’relooking for an experienced automotive diagnostic specialist to support dealerships and repairers withcomplex vehicle issues.
You’llbe the escalation point when otherscan’tfix it — helping reduce downtime and deliverfirst-time-right repairs.
Whatyou’lldo:
- Support dealerships and repairerson-site and remotely
- Diagnose and resolvecomplex electrical, electronic, and drivability faults
- Use OEM tools (e.g.wiTECH,DiagBOX) for diagnostics, flashing, and parameterization
- Identifyroot causesusing wiring diagrams and technical documentation
- Support bothindividual cases and wider technical issues across fleets
- Create cleartechnical reports and case updates
- Coach technicians andprovidehands-on guidance
- Feed recurring issues into continuous improvement
What you bring: Strong experience in automotive diagnostics / technical support / workshop or field service Proven ability to fix complex electrical/electronic faults Hands-on use of OEM diagnostic tools Confidence reading wiring diagrams and technical documentation Experience working with workshops, engineering, or technical teams Ability to support and guide technicians Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledge Modern vehicle systems: powertrain, ADAS, body electronics Networks: CAN / LIN / FlexRay Diagnostic methods: root cause analysis, guided diagnostics, flashing Language Working proficiency in English required (written and spoken)
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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