Enrollment Advisor

The RoleWe are looking for an experienced and results-driven Enrollment Advisor to join our EF Academy team in Milan and take end-to-end ownership of the student journey, from initial recruitment and consultation through enrollment and all post-enrollment activities leading up to the student's arrival on campus.
The role combines student recruitment, consultative sales and customer care. You will be responsible not only for recruiting and enrolling students from the Italian market, but also for ensuring that enrolled students and their families receive an outstanding experience and are fully prepared to start their journey at our international boarding schools in Oxford, New York, and California.
Fluency in Italian, English and Spanish is a mandatory requirement for this position.
Who we areEF Academy International Boarding Schools open a world of opportunities for high school students by offering a transformational international education, strong university preparation, and a future without borders.
Learn more about EF Academy: When you join EF Academy in Milan, you will:Work in an international, dynamic, and entrepreneurial environmentTake ownership of the entire student and family journey, from first contact to arrival at schoolBe directly responsible for both student recruitment and post-enrollment customer careDevelop strong relationships with students and families throughout a highly important educational decisionCollaborate closely with colleagues across EF offices worldwide and our school campusesContribute directly to the growth of EF Academy in the Italian marketJoin a global organization that values initiative, accountability, and continuous developmentWhat will you do in this role?Take ownership of student recruitment for the Italian market and contribute to achieving enrollment targetsManage relationships with prospective students and parents, from initial inquiry through enrollment and all the way to the student's arrival at schoolAdvise families on EF Academy programs, destinations, academic pathways, and the international boarding school experienceUnderstand each family's needs and provide a highly personalized and consultative experienceProactively manage your recruitment pipeline, follow up with prospective families and drive applications toward enrollmentTake responsibility for the post-enrollment journey, acting as a key point of contact for students and families and ensuring a smooth transition from enrollment to arrival on campusCoordinate closely with international admissions teams and school campuses to ensure each student is fully prepared for their arrivalOrganize and participate in school fairs, information sessions, events and individual consultationsBuild relationships with schools, counselors, partners, and other relevant stakeholdersIdentify opportunities to strengthen EF Academy's presence and student recruitment in the marketDeliver an outstanding customer experience throughout the entire journey, building trust with families from the first conversation through to the student's successful arrival at schoolWhat are we looking for?Fluency in Italian, English, and Spanish – mandatoryPrevious professional experience in a client-facing, consultative sales, recruitment, admissions, education or business development roleStrong communication and relationship-building skills, with confidence engaging with both students and parentsA strong sense of ownership and accountability, with the ability to take responsibility for both commercial results and customer experienceA commercial and results-oriented mindset, combined with a genuine commitment to delivering excellent customer careExcellent organizational skills and attention to detail, with the ability to manage multiple students, families, deadlines, and prioritiesAbility to work independently and proactively in a fast-paced environmentAn international mindset; previous experience studying, living, or working abroad is highly valuedResourceful, solution-oriented, and comfortable taking initiativePassion for supporting students and families with important educational decisionsExperience in international education, study abroad, tourism, premium services, consultative sales, or student recruitment is an advantage.
Why EF Academy — and Why NowBase

salary:
30,000
- 40,000 gross per year (RAL), commensurate with experienceCareer advancement opportunities within our global organizationFriendly and international environment at a centrally located office in MilanDaily awesomeness and monthly happy hoursYearly trips and sponsored sport eventsRegular trainings, training trips as well as employee events and kick-offsFree EF Hello Premium App — keep levelling up your own language skillsStaff discounts on EF programs — travel and study at a fraction of the costGlobal partner discounts — perks that actually matter to your lifestyleBe part of a truly international environment with an energetic team of co-workers by your sideBe part of a company that enc