Remote Customer Service Leader

3 giorni fa

Bologna, Emilia-Romagna, Italia PlacidWay Tempo pieno

PlacidWay, a USA-based global medical tourism marketplace, seeks a hands-on Customer Service Lead/Manager to steer customer experience, team performance, and conversion outcomes. This role partners with Customer Service, Account Management, and healthcare providers to move cases efficiently, boost satisfaction, and drive referrals.

The ideal candidate will coach reps, own KPI improvements, and ensure a best-in-class end-to-end customer journey.