Multi Site Business Manager

Multi-Site Business Manager - Milan Malpensa Airport
The Role
Location{{{{:}}}} Milan Malpensa Airport
As Multi-Site Business Manager, you are responsible for driving sell-out growth, team performance, and execution excellence across multiple airport locations. You act as the commercial and operational leader for your portfolio of doors, ensuring Charlotte Tilbury delivers best-in-class retail execution, strong retailer partnerships, and consistent commercial results. You lead and coach Retail Artists and Assistant Business Managers, translating regional strategy into clear commercial priorities and operational discipline at counter level. Success in this role requires strong leadership from a distance, the ability to analyse performance across multiple locations, and the capability to build high-performing teams that deliver consistent results across borders.
The MSBM oversees a portfolio of airport counters and gondola locations across multiple markets. The role requires frequent travel (approximately 60%) to ensure strong team leadership, retailer alignment, and execution consistency across locations.
Requirements
Accountabilities
People Accountabilities

• People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores
• Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes
• Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas
• Leading and motivating a #1 team through daily briefs & performance 121 meetings
• Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area
• Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes
• Manage a large team, ensuring effective coordination, communication, and productivity
  

• Lead by example You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
• Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology.
• Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
• Devise and deliver a compelling eventing strategy for the counter
• Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience
• Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures
• Weekly and Monthly productivity reporting to the Area Manager
  

• Working and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures
• Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
• Adhere to health and safety guidance in the workplace
• Execute flawless visual merchandising and grooming standards on a daily basis
  

• Naturally creative, seeking innovative ways to over perform and deliver
• An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
• Assertive with energy and drive to succeed
  

• Strong emotional intelligence and engaging personable skills that can be adapted to suit
• Ability to build and maintain strong relationships