Venue Operations Manager– Rome

Love Rome, enjoy solving puzzles, and know that behind every unforgettable tour there’s a great team making the magic happen?

At Inside Out Italy, we bring art, history, and technology together to create memorable experiences inside some of Italy’s most extraordinary venues. From the Vatican Museums to the Colosseum, from the Borghese Gallery to the wonders of Florence, we turn visits into experiences that travelers remember long after they’ve gone home.

We operate in a multilingual, international environment, welcoming travelers from all over the world and working with guides and partners across several languages. And while our guests enjoy the magic, someone needs to make sure admission tickets are available, guides are in the right place, schedules actually work, and Customer Service isn’t having a *meltdown*.

That’s where you come in

We’re looking for a proactive, highly organized and detail-oriented Venue & Admissions Operations Manager to join our Rome team and take ownership of the operational processes behind our tours and experiences.

If you love organization, thrive in a fast-paced environment, and can turn a complicated spreadsheet into a thing of beauty, we’d love to meet you.

What you’ll be doing

Admissions & Venue Management

• Manage admission and reservation operations across Rome’s major attractions, ensuring availability, accuracy and compliance with venue regulations.
• Monitor ticket inventories, booking flows, allocations and operational deadlines.
• Stay on top of changing rules, procedures and access requirements at the venues we work with.
• Coordinate with internal teams and external partners to prevent operational issues before they become last-minute emergencies.

Scheduling & Tour Planning

• Organize and maintain venue calendars, guide schedules and tour assignments.
• Ensure the right guides are assigned to the right tours, at the right time and in the right language.
• Manage schedule changes, last-minute adjustments and unexpected operational challenges with a cool head.
• Keep calendars, operational systems and booking information accurate and up to date.

Guide Recruitment & Coordination

• Support the recruitment and onboarding of professional tour guides.
• Help build and maintain a reliable network of qualified guides across different languages and venues.
• Coordinate guide availability, assignments and operational requirements.
• Work to ensure our guests receive a consistently high-quality experience, every single day.

Customer Service Coordination

• Work closely with Customer Service to ensure smooth communication between the operational team and the people assisting our guests.
• Provide accurate, timely information about admission arrangements, meeting points, schedules, venue restrictions and tour changes.
• Help resolve operational issues quickly and effectively, keeping both guests and colleagues informed.
• Identify recurring problems and help implement practical solutions.

Reporting & Process Improvement

• Monitor operational performance, identify inefficiencies and suggest improvements.
• Maintain accurate records, reports and planning tools.
• Use data to make better decisions, improve productivity and help the team work smarter.

What we’re looking for

Essential requirements

• At least 2 years of proven experience working for a tour operator. This is a mandatory requirement.
• Solid knowledge of the regulations, admission procedures and operational requirements of Rome’s major attractions, such as the Colosseum and Roman Forum, Vatican Museums, St. Peter’s Basilica and Borghese Gallery.
• Excellent command of the entire Microsoft Office suite, particularly Excel, Outlook, Word and PowerPoint. You must be comfortable using spreadsheets, managing complex schedules and handling operational data with precision.
• Fluent English, both written and spoken, at an excellent professional level. You must be able to write clear, accurate and professional emails and communicate confidently with international partners and colleagues.
• Excellent organizational skills, attention to detail and the ability to manage multiple priorities simultaneously.
• A practical, solution-oriented mindset and the ability to stay calm when plans change at the last minute.
• Strong communication skills and the ability to coordinate different teams effectively.

Languages: the more, the merrier

We operate in a genuinely international environment, so additional languages are a big advantage.

• French: a strong plus.
• German: a strong plus.
• Spanish: a strong plus.

Knowledge of other languages is also wel