Principal Customer Success Manager
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Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.About PTCOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
As a Customer Success Manager (CSM) at PTC, you will play a critical role in ensuring our customers achieve their desired outcomes while using PTC’s solutions. You will be responsible for driving customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through PTC’s products and services.Senior Customer Success ManagerThe Principal Customer Success Manager at PTC is a strategic leader responsible for driving the success of our enterprise customers and partners by maximizing the value of their investments in PTC solutions. This role requires deep expertise in customer success, business transformation, and executive stakeholder management. The Principal CSM leads complex engagements, mentors junior team members, and acts as a trusted advisor to senior executives, program leaders, and technical teams. The Senior CSM is accountable for customer outcomes, strategic expansion, and long-term partnership growth.Responsibilities• Lead and expand PTC’s strategic relationships with enterprise clients and partners subscribed to PTC software solutions.
• Design, implement, and optimize partnership operating frameworks to drive effective adoption, expansion, renewal, and business transformation.
• Serve as a trusted advisor to C-level executives, program leaders, and technical teams, providing strategic guidance and thought leadership.
• Champion the voice of the customer within PTC, delivering actionable feedback to improve products, solutions, and customer experience.
• Own and drive value achievement management, churn risk mitigation, and strategic
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